Director, Quality Assurance

Director, Quality Assurance page is loaded

Director, Quality Assurance

Apply locations Toronto time type Full time posted on Posted 30+ Days Ago job requisition id 13889

Location: Toronto

Address: 100 Queens Quay East Toronto, Ontario M5E 1V3 Canada

Job Title: Director, Quality Assurance

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

Position Overview:

The Director of Quality provides the necessary definition, development and deployment of quality assurance strategy, addressing all phases of the product cycle including raw materials Inspection, and finished goods production. Manages QA departments and overall expectations of Quality Standards, performance standards, procedures, and audit controls to meet business requirements, as well as identify and implement process improvements to increase the efficiency, effectiveness, and quality of company products/operations.

What You’ll Do:

• Manage Quality Assurance teams of Raw Materials and Finished Goods.
• Track Cost of Quality for Product, Production, Returns and Warranty, analyze performance by facility and drive improvement plan with Product and Production Teams.
• Develop and review processes to implement improvement.
• Maintain product consistency throughout all the build phases, quality checkpoints and testing.
• Manage and respond to quality assurance issues with related departments to find solutions with no or minimal impact on quality, cost and/or delivery.
• Develop and manage quality assurance metrics of contractor and supplier performances.
• Develop corrective action plans and monitor improvements.
• Ensure proactive in-house and field audits to guarantee production quality consistency & Continuous cross-departmental support to Manufacturing, Product, Sales, and Customer Experience Marketing.
• Provide leadership developing and directing QA and quality improvement initiatives for all company products and services.
• Monitor QA systems and advise executive team on overall quality achievements & performances: potential issues and publish statistics regarding performance against set goals.
• Partner with Product, and NPI Teams from Sample creation to Finish goods to maintain high construction quality standards and performance of all CG products.
• Create and maintain QA documentation.
• Identify relevant QA training needs and opportunities.
• Maintain a constant awareness of company profitability, including budgetary control issues.
• Provide Leadership and drive the CG Quality Blueprint to execute quality excellence.

Let's Talk About You:

• 15+ years of Quality Assurance experience.
• Apparel Manufacturing industry experience is an asset.
• Post-Secondary degree in Fashion, Pattern Making or Textile Technology is an asset.
• Quality Assurance experience in the textile industry is an asset.
• Technical Outerwear knowledge and hands-on production experience is a requirement.
• Experienced working with outerwear garments is an asset.
• Able to interface directly with cross-functional teams.
• Ability to create and review technical documentation, including project plans, test procedures, design documents, and policy/process procedures.
• Excellent written and verbal communication skills are required to build relationships across the business.
• Able to develop, review, and maintain metrics and quality audits.
• Strong problem-identification and creative problem-solving/resolution skills.
• Decision-making ability to work independently and within a team.
• Strong ability to lead a team, to develop and manage departments effectively.
• Consistently exhibit Canada Goose’s Values, taking pride in being innovative, respectful, passionate, accountable, and entrepreneurial while exhibiting personal commitment.
• Knowledge of Lean / Six Sigma.

What’s in it For You?

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and services.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

Why work here?

At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique ‘Canadian Warmth’ that defines our culture.

About Us

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

We embrace diversity in all its forms and definitions and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.