Director Products & Services (SmartHome Product Management)

Description

Our team and what we’ll accomplish together

This exciting senior opportunity awaits an innovative product leader to grow TELUS’ smart home services portfolio. TELUS is Canada’s leading SmartHome services provider. We’re growing fast and expanding our market lead by launching innovative customer products like the Home View camera service and the SmartEnergy energy management service over the last few months. We are leveraging the power of first and third-party smart device ecosystems and our world-leading SmartHome+ platform to turn every home into a genuinely user-friendly smart home- an industry first! We use our connected device orchestration solutions to enable unique services that provide greater control, convenience, peace of mind and economic benefit.

While the responsibilities and scope of this role are great, so are the rewards – the ability to enable the broad ambition of TELUS’ expanding SmartHome business in Canada, and the leadership of a high-performance team that will realize this product vision and deliver the associated business results.

What you’ll do

As Director, SmartHome Product Management TELUS, you will manage our leading portfolio of first and third-party smart home products that include Security, Home Automation, SmartWear, and Energy Management. You will spearhead the growth strategy and collaborate with design, product development, marketing, and sales teams in creating globally leading software products and services that can transform the Canadian smart home market and expand into adjacent spaces like hazard monitoring, wellness and aging-in-place. You’ll focus on defining the product value proposition, delivering exceptional consumer experiences, developing high-performing product management teams, and working with IT, marketing and channel teams to enable market outcomes that propel the business forward.

You’ll recruit, develop, and support a talented group of product managers in bringing the vision for innovative new services to life by discovering high-growth opportunities and delivering new smart home automation and security solutions that meet Canadian’s needs. You and your team will shape the product portfolio, and identify adjacent services for the current value proposition as well as future service evolution.

Qualifications

What you bring

Known for your ability to build and foster an environment of innovation by:

• championing a compelling vision and strategy, which the organization can rally behind
• providing guidance and direction to your team and creating a culture of business ownership at all levels, with exceptional customer focus
• being a voice for inclusivity, creating an environment where people are comfortable sharing ideas, bringing forward opportunities and solutions
• Working collaboratively across product, engineering, marketing, channel operations, care, IT, legal, finance to launch, iterate, scale and evolve products and drive exceptional business outcomes in a large organization
• Drive superior economics and P&L performance for a portfolio of products with a balanced view to overall customer experience and maximizing lifetime value
• You are a great teacher and have an eye for talent, with proven ability to attract and recruit the best in the game
• Recognized for your ability to present ideas and opportunities to all levels of an organization, with an ability to create a development roadmap and translate it into implementation and delivery objectives
• Talented at bringing people together, rallying them around ideas and building relationships across internal teams and leading edge partners
• The ability to evaluate and collaboratively evolve product strategy, set clear and challenging goals, relentlessly focus and prioritize effort, foster partnership and oversee enterprise-wide programs and to be tenacious and accountable in enabling results

Great to have

• In depth knowledge of TELUS products & services along with an established network within key stakeholder teams across marketing, product, and technical teams
• Experienced in Go To Market and product management
• 7+ years experience in senior management capacity leading high-performance teams
• Experience developing product partnerships and complex commercial agreements
• Experience launching and scaling new products in large organizations