Director, Product Pricing Strategy - Toronto, Ontario, Canada

Director, Product Pricing Strategy - Toronto, Ontario, Canada

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

As the Director, Product Pricing Strategy, you will be responsible for developing and driving company pricing strategy for PagerDuty products. Read on for the impact you can make as a senior contributor to our ongoing pricing initiatives and innovation.

Reporting to the VP, Pricing, expect to play a key role in enabling the company’s rapid growth, helping to extend the PagerDuty Operations Cloud and expand our routes-to-market while supporting cross-functional teams like Product Management in optimizing pricing and packaging for the launch of new products and ongoing maintenance.

Collaborate with the Pricing Team to develop, document and execute scalable pricing programs, policies, and practices for operationalizing our pricing framework across regions, channels, and key business segments.

You will partner closely with senior executives and leaders across product management, engineering, finance, sales, marketing, business applications, and other teams to craft PagerDuty’s pricing and packaging strategy and operations for innovation, growth, profitability, and market leadership.

Key Responsibilities:

• Design frameworks for effective and scalable price setting and multi-product attach, including people, process and system implications.
• Research market, emerging trends, industry/competitive pricing and recommend price actions.
• Develop pricing optimization roadmaps aligned with market opportunity, product strategy, and profitability goals.
• Drive cross-functional project management, data analysis, and modeling for assessing options, impact and actionable recommendations.
• Translate strategy into execution with actionable plans.
• Develop and deliver sales enablement collateral.
• Work with sales team to provide guidance on deal structure on large or non-standard opportunities.
• Advise on system requirements to support pricing framework.
• Analyze our business, identify improvement opportunities, and develop actionable plans in collaboration with other teams across the company.
• Effectively communicate strategy and recommendations verbally and through written narratives for executive consumption.
• Become an expert in PagerDuty’s business with a deep understanding of our products, the markets we serve, and competitors we face.
• Bring your experience and insights to positively influence decision making.
• Help to develop and drive culture for a team of product and pricing professionals.

Basic Qualifications:

• 3+ years work experience with SaaS subscription monetization strategies, pricing principles, building business models, and GTM strategies, such as consumption-based pricing models.
• Good working knowledge of the Software/SaaS industry, ideally with domain exposure to DevOps, IT Ops, or infrastructure software.
• Strong analytical and financial abilities with prior experience managing strategic initiatives with minimum supervision.
• Excellent strategy development, business analysis, financial modeling, problem solving, and project management skills.
• Strong communicator, able to convey complex ideas clearly and concisely (verbally and in writing).

Preferred Qualifications:

• MBA degree from a world-class institution and Bachelor’s degree with strong academic performance.
• An entrepreneurial self-starter who takes initiative in a fast-paced, innovative high-growth environment.
• 8+ years work experience at a top-tier consulting firm, pricing, marketing, finance, or corporate strategy function with a track record of high performance.

This role is expected to come into our Toronto, Ontario, Canada office 1 day per month.

About PagerDuty:

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.