Director, Product Impact & Analytics

Who We Are

At StellarAlgo we are inspired and united around innovating the future of fan experiences. We are brought together by the belief that accessible and actionable data inspires the personalized and authentic experiences that create lifelong fans. Through a combination of embracing challenges, a belief that alignment enables autonomy and a committed team, we believe in empowering our players to achieve big things where it comes to solving interesting problems with data.

In fact, our biggest investment is in you; we give you what you need to focus on your professional growth and career development, all while developing software that directly impacts our customers and their fans. We will challenge you and you will be surrounded by people equally committed to the company’s success, allowing for constant collaboration.

The Role: Are you up for the challenge?

StellarAlgo is the leading customer cloud platform for live audience businesses. We’re focused on growing and monetizing the world's most passionate digital audiences by recruiting high performers who have developed a career in the sports & technology industries and who bring to bear technical skills with innovations that evolve sports business.

The Product Impact & Analytics Team is focused on helping customers and users understand their fan data, leverage our technologies to best help their fans get the best experiences, and take advantage of the best opportunities with their favorite sports properties. This is achieved through PI&A management of product marketing, training delivery, and tailored seasonal strategy.

As Director, Product Impact & Analytics you will develop tailored customer engagement strategies built from fan data-driven best practices that reflects the seasonal nature of our industry. You will get hands-on with sales, marketing, and analytics departments at leagues & teams to execute fan engagement strategies that ensure positive outcomes powered by StellarAlgo technology. You will develop and leverage internal analytics that inform your customer engagement strategies and support client outcomes.

What You'll Do

• Educate data analysts, marketing directors, sales directors and strategy executives on fan data best practices, developing fan insights, leveraging fan insights and apply fan data use cases using the StellarAlgo Platform.
• Develop customer engagement strategies to drive adoption of StellarAlgo technology in support of customer objectives.
• Develop customer data analytics that expose a broader picture of fan trends to inform customer engagement strategies in support of StellarAlgo technology adoption objectives.
• Develop customer data impact analytics – engage customers with fan data analysis and exploration of activation opportunities and measures.
• Identify and assist customer stakeholders to configure key business rules and automations inside the StellarAlgo platform to achieve their data strategy outcomes.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of StellarAlgo.
• Advocate internally using subject matter expertise for customer needs, requirements, and feature requests across product, internal support, engineering and sales to translate business needs and product requirements into new solutions for customers.

What We're Looking For

• Demonstrated experience working with sports business stakeholders from the C-level to the leader level with a proven ability to communicate and connect.
• Demonstrated experience working with sports analytics teams in a leadership role driving value from data using data ingestion, modeling and business intelligence.
• Experience working with ticketing operations in sports organizations with knowledge on how ticketing stakeholders setup and use their ticketing platforms as well as an understanding how this affects the underlying data.
• Demonstrated experience building and managing ETL pipelines.
• Demonstrated experience designing and managing data architectures and data models to facilitate business intelligence reporting and activations.
• Demonstrated experience mapping business processes and identifying challenges into technical and data solutions.
• Demonstrated written and verbal communication skills with high emotional intelligence.
• Demonstrated ability to manage multiple stakeholders at a client, internally and across many clients.

Who You Are

You love data: how it is captured, how it flows and how it translates into insight and action with business stakeholders. You also bring a relentless desire to drive and “get things done” with a bias to action and fast learning. You have excellent presentation and communication skills and passion for connecting customers to fan data. You have a drive to learn how things work and ways that things can be done better. Finally, you can succeed in a fast-paced and rapidly evolving organization.

The data is clear – diverse teams are not only the right way to go, they’re the profitable way to go. StellarAlgo is an equal opportunity employer that prioritizes creating an inclusive work environment for our team. We focus on hiring candidates with unique perspectives and opinions that improve our ability to apply creative solutions to complex problems.