Director, Product

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.

As the Director, Product for Financial Services, you will play a pivotal role in defining and executing the product strategy for our payments and payroll offerings. You will be responsible for managing the end-to-end product lifecycle, from ideation and development to go-to-market execution. You will also work cross-functionally with engineering, design, marketing, and customer success teams to ensure our solutions meet the evolving needs of our customers in growing their businesses. Your deep expertise in payments and payroll, combined with your ability to drive growth and innovation, will be key to your success in this role.

• Develop and own the product strategy for payments and payroll, aligned with the company’s growth and yearly objectives. Build and maintain a comprehensive product roadmap that prioritizes market opportunities, customer needs, and business goals.
• Lead cross-functional teams in the development and launch of new features, ensuring timely delivery, adherence to quality standards, and alignment with customer expectations.
• Conduct competitive analysis and stay abreast of trends and regulatory changes in the financial services industry, particularly payments and payroll, to identify new opportunities for product innovation.
• Collaborate with key internal stakeholders (e.g., Engineering, Design, Compliance, Customer Success) and external partners and vendors to drive the successful implementation of product initiatives.
• Gather and analyze customer trends (internally/externally) and feedback to continually enhance product offerings, ensuring our solutions meet the needs of customers in our prioritized segments.
• Define product performance model with metrics and insights that identifies the levers and drivers. Ensure we are being proactive in maintaining the health growth of payments and payroll. Define and track key performance indicators (KPIs) for product success. Use data-driven insights to make informed decisions, drive continuous improvement, and optimize product performance.
• Manage and mentor a team of product managers, fostering a culture of innovation, collaboration, and growth. Support the development of junior team members and ensure alignment with overall business objectives. Collaborate and support peers on the Customer and Product Leadership team.

• 10+ years of product management experience (at least 2 years in management), with a strong focus on financial services, specifically in payments and payroll.
• Deep understanding of the payments and payroll landscape, including technologies, compliance, security and regulatory requirements, as well as customer needs in this space. Is both a product leader and a SME in financial services.
• Proven experience leading cross-functional teams and managing product managers in a fast-paced, high-growth environment. Demonstrated strong team member that ensures the growth of the entire Customer and Product organization.
• Strong data analysis capabilities to assess product performance and inform decisions. Ability to work with metrics and KPIs to drive product success.
• Excellent verbal and written communication skills, with the ability to convey complex product ideas and strategies to both technical and non-technical stakeholders.
• Ability to work closely with engineering teams, with a solid understanding of the technical aspects of product development in the financial services industry.
• Bachelor’s degree in Business, Design, Finance, or demonstrated related experience.

At Wave, you’re treated like the incredible human being you are.

Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.

We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.

We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.

We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!

We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions.

We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.

Are you ready to be a Waver? Join us!