Director, People Change Management - 12 Month Contract

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC's Human Resources (HR) team, the Director, People Change Management is a seasoned change professional responsible for overseeing CIBC's Enterprise Change Hub to build change capability and deliver consistent change methodology and practices across our bank. The Director leads a small and specialized team to engage with change practitioners throughout the organization through a growing community of practice, and plays a key role in providing support on complex strategic initiatives.

Key accountabilities include: supporting change management efforts on transformational initiatives, providing end-to-end change support on complex enterprise-wide initiatives, building our change community of practice and evolving the enterprise change function to provide strategy and guidance about people change across the bank.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Change management – Lead and govern CIBC’s People Change Hub. Develop and deliver change strategy and approach. Partner with business-unit change practitioners to advise. Focus on accelerating the adoption of change to equip leaders to lead change effectively and establish change management as a core competency at CIBC.
• Strategy – Conduct external market research to identify change management and workforce opportunities. Translate the research into insights to create a compelling narrative and recommendation that will inform and drive how we can incorporate findings into our practice.
• Analytics - Perform data analysis and develop data models to identify and support change management opportunities and identify business efficiencies. Conduct in-depth reviews of the data in order to derive insights and provide recommendations in relation to change development or execution opportunities to support executive decision making.
• Communication – Strong written and verbal communication skills in order to write communications, key messages, storyboard, develop whitepaper recommendations and strategic and impactful presentations using PowerPoint. You have a proven track record in creating materials meant to be shared at Executive Forums and are skilled in using Microsoft’s suite of products.
• Effective Delivery and Managing Through Change – You take a holistic view to change management on large, transformational programs. You drive, manage and execute projects and initiatives with a focus on change management while supporting the business goals, objectives and outcomes. You build and implement strategic roadmaps, embedding change management methodology, to deliver relevant tools and change tactics that provide the right level of engagement with key stakeholders.
• Relationship Building – You forge strong relationships with various teams, by working with internal and external partners.

Who you are

• You can demonstrate extensive people change management knowledge. Considered an asset to have the Prosci change management certification.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You are agile. You understand complex issues and concepts related to new and evolving business needs.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-05-01

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Change Management, Change Management Processes, Communication, Deliverables Management, Key Stakeholder Relationships, Leadership, Management Reporting, People Management, Process Improvements, Teamwork