Director, Operational Training

Company Overview

Avenue Living Communities is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba.

Communities is in our name because we believe in bringing people together and building relationships. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our residents' needs with efficient execution.

Our innovative teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are a safe and comfortable place to call home.

What We Are About

At Avenue Living Communities, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners.

We look for team members who are collaborative, creative, and In It Together. Individuals who are accountable, consistent, resourceful, and responsive. Those who can take initiative, seek feedback and demonstrate grit in overcoming challenges and adapting to change.

Green Is More Than Just Our Color

If you are wondering if the grass is greener here at Avenue Living Communities, you can take comfort in knowing that through our common purpose we build relationships we are proud of every day.

By focusing on leadership excellence, employee engagement, and quality service combined with a continuous improvement mindset, we give you the green light to create meaningful connections and memorable experiences. Fostering a positive environment where people feel energized and empowered to have sustainable results.

In addition to our team members, we also want our planet to thrive. Avenue Living Communities is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology.

WHAT WILL YOU DO?

• Primary representative for the Center of Excellence that establishes, manages, and continuously improves training standards, best practices, and learning strategies for the organization.
• Focus on enhancing the skills and capabilities of employees, promoting consistency in training quality, and driving continuous learning and development that aligns with the organization's strategic goals.
• Design and develop comprehensive training programs for operations staff, including onboarding, skill development, compliance, safety, and leadership training.
• Design, develop, and continuously improve training programs that focus on enhancing sales skills and frontline employee performance.
• Lead the development of training content by utilizing virtual workshops, e-learning modules, and interactive sessions.
• Deliver training programs that are engaging and effective, ensuring they are tailored to meet the specific needs of various departments.
• Oversee the management and optimization of the Learning Management System platform, ensuring it is user-friendly and capable of supporting various training formats.
• Ensure all training content is up-to-date and accessible, incorporating new technologies and methodologies as appropriate.
• Implement metrics to evaluate the effectiveness of training programs, using feedback to make data-driven improvements.
• Conduct regular training needs assessments to identify areas for development and ensure programs remain relevant and impactful.
• Foster strong relationships across the organization to support a culture of continuous learning.
• Maintain consistent communication with team members throughout the employee lifecycle, providing regular touchpoints, opportunities for ongoing training, and the necessary support to achieve successful learning and development outcomes.

WHAT WILL YOU NEED?

• 7+ years of experience in training, learning and development, or operational management, with at least 3 years in a leadership role.
• Experience with frontline employee training and sales training would be considered an asset.
• Proven experience in managing and optimizing Learning Management Systems (LMS).
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Proficiency in LMS and e-learning authoring tools.
• Familiarity with emerging training technologies and methods.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Strong analytical skills, with the ability to assess training effectiveness and make data-driven decisions.
• Strategic thinker with the ability to align training programs with business objectives.
• Knowledge of the latest trends in digital learning and instructional design.

WHAT DO WE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.

• We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee-centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and an employee discount and savings program through industry partnerships and Perkopolis.
• We are committed to a strong safe work environment.

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best.

We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.

We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

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