Director of Managed Enterprise Services – Victoria Based

Position Title: Director of Managed Enterprise Platform Services – Victoria Based

Reports To: Vice President, Service Delivery

Location: Victoria, BC or Remote in Canada Only

Requisition: T-202548

Company Profile:

Join us here in beautiful Victoria, British Columbia to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your downtime can be spent exploring the natural beauty of the West Coast -- from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, our retained client’s location offers easy access to every amenity.

Our retained client is looking for a community minded, energetic, progressive individual to direct its Enterprise Platform Technology Services department which is responsible for planning, developing, and maintaining the business systems for various British Columbia public sector clients. Many systems are considered mission critical government applications used by over one million users in the province of British Columbia.

Our retained client’s Technology Services provides delivery and support for Data Centers, Networks, Mainframe Computing, Midrange Computing, Storage & Backup, Virtualization, Database, and Middleware using state of the art tools and following industry best practices through Service Management. Our retained client’s Technology Services also provides Internal IT support in areas such as: Exchange, SharePoint, and IT Helpdesk services among others.

Primary Accountabilities:

Our retained client has an immediate need for a Director of Managed Enterprise Platform Services.

The Director leads the provision of and operational management of midrange hosting services for Windows, Linux, Solaris and AIX platforms, and hosting services such as: Shared File and Print, Database and Middleware, and Mainframe services to ensure that our client’s business applications and infrastructure are operationally optimized, stable, and secure.

Reporting to the VP, Service Delivery, the Director will be responsible for the evolution and maturation of the Managed Enterprise Platform Services program at our retained client, and plays a key role in directing and coordinating the activities of individuals and teams to ensure our retained client’s business applications are operationally optimized, stable, and secure.

In this key central role, the Director defines outcomes and service levels and is accountable for providing the full range of IT operations management and support across all government programs, consistent with legislation and Provincial government policy.

This includes financial and administrative management of our retained client’s government wide procurement of technology to meet the evolving demands of government programs and priorities.

The Director participates in client projects and assists in evaluation of proposals for major new Provincial government business applications. The position assesses industry trends and government plans, and refines business development strategy and related budgets, staffing and sourcing strategies to address evolving client service needs.

The Director is responsible for the overall function of the business unit including: strategic planning, goal setting, program design, organization design, resource allocation, program monitoring, evaluation, and effective liaison with many external stakeholders.

Education & Experience:

• Degree or Diploma in a related field (e.g., computing science, business).
• 10+ years of Leadership and management experience.
• Supervisory experience with 10 or more staff.
• Demonstrated experience providing strategic direction and advice to executives.
• Extensive experience in strategic planning and complex problem and issues resolution.
• Experience developing policy, managing projects, and managing budgets.
• Considerable experience developing a range of internal and external stakeholder relationships and engagement in the implementation of change strategies.

Skills, Knowledge & Abilities:

• Key Business Initiatives: Directs a business unit and establishes service level agreements consistent with provincial government ministry program requirements, and industry capabilities and guidelines. Establishes customer service policies and procedures, and fulfills a senior role in the escalation of serious operational incidents. Leads the development and implementation of incident management communications.
• Oversees client projects and assists in the evaluation of proposals for major new government business applications. Collaborates with Customer Relationship Managers and Customer Business Analyst Account Directors to evaluate opportunities and resolve service issues. Ensures that customers/clients receive clearly defined, current and relevant IT services (e.g. update/create service descriptions for services provided). Initiates and manages procurement of IT goods and services, leads contract negotiations, and oversees the management, administration and delivery of a variety of complex contracts.
• Designs and implements services and appropriate business models. Develops long-term plans that lead to improved methods for government to perform its internal and external business in alignment with an e-government framework. Evaluates new technologies, sets operational standards and develops best practices for systems management and risk management, and manages operational service levels. Ensures systems are in place to secure database servers and infrastructure from unauthorized access. Implements data and systems management practices that protect the privacy of individuals and government information.
• Directs operations to respond effectively to dynamic client demand and changing government structure. Designs and operates a client-centered “shared services” delivery model that ensures clients receive quality services. Develops and maintains effective liaison with clients, customers, government specialists, internal service providers, and private sector suppliers to ensure clients are provided with cost-effective service alternatives, and new and innovative solutions to improve service offerings. Negotiates and leads the establishment of maintenance routines and other Enterprise agreements with major hardware vendors to meet established service levels.

Required People Management Skills:

• Manages a team of Team Leaders with 50+ staff and provides overall leadership and direction to a team of skilled systems professionals, and advances the principles of quality client service by promoting a team approach and creating and maintaining an environment that encourages and motivates staff and offers opportunity for career development.
• Responsible for hiring, performance management, training and succession plans for the group.

Required Business Development & Contract Management Skills:

• Knowledge of ITIL.
• Business development strategy and proactive business development skills.
• Knowledge of business and program planning and development.
• Knowledge of program performance measurement.
• Knowledge of standards development, implementation and evaluation.
• Knowledge of project and contract management, processes and best practices.
• Business processes including those related to human resources, budgeting, financial management, procurement and contract management.
• Ability to develop key contacts and maintain effective working relationships and strategic partnerships with a variety of groups and individuals.
• Ability to establish program goals, priorities and standards.
• Capable of implementing and managing service platforms in compliance with a cost model and contract Statement of Work.
• Competent in upholding contract commitments and identifying and documenting service improvement opportunities.

Required Financial Skills:

• Provides authoritative advice and recommendations to the Executive and other senior officials regarding the business unit direction, preparation, administration, monitoring, and reallocation of budgets and resources, and on a range of issues and strategies relating to the business needs, problems, solutions, and critical success factors for clients and the technology dependent portions of their mandates.

Required Leadership & Problem Resolution Skills:

• Demonstrated leadership skills.
• Ability to lead, develop, motivate, engage and align teams.
• Ability to present solutions to clients based on their needs.
• Ability to work collaboratively with people in all levels outside and inside the organization.
• Conflict management, problem determination and resolution skills.
• Demonstrated organizational skills that have been proven in an environment of high demands.

Required Soft Skills:

• Excellent Verbal and Written Communication.
• Excellent Interpersonal and Team Player.
• Demonstrated ability in public speaking and executive presentations.
• Customer service skills.

Please call or send your resume and cover letter quoting: Director of Managed Enterprise Platform Services to:

Cliff Tang, Principal

Zealots Consulting Inc. Executive Search

IT Recruitment Consulting & Leadership Development

"Part of Your Team"

Lynn Valley Town Centre

1199 Lynn Valley Road, Box 16133, North Vancouver, BC V7J 3S9

604-727-3141 (phone)

604-988-3152 (fax)

web: www.zealotsconsulting.com