Director of In-Home Services

We are searching for a full-time Director of In-Home Services to oversee the Adult Family Care and Home Assistance Program (HAP) programs. The hours are Monday- Friday, 8:00 a.m. - 5:00 p.m. The Director is responsible for managing all functions of the programs, including managing a 24 hour on-call system, stakeholder relationships, financial management, marketing and quality improvement activities.

Duties and Responsibilities:

• Provide both individual and team supervision to staff.
• Provide individual supervision to the Supervisors and Support Staff.
• Manage all aspects of AFC and HAP programs.
• Develop policies and procedures appropriate to program needs.
• Ensure coordination and integration of programs to respond to community needs and provide quality service to clients.
• Fulfill reporting requirements for MassHealth and all other payor entities.
• Oversee fiscal aspects including billing, board reports, budget preparation and required financial reports.
• Coordinate and engage staff in a marketing plan, which promotes continual growth of programs.
• Evaluate program and staff performance on an on-going basis.
• Develop new initiatives to respond to community needs.
• Participate/institute on-going CQI activities, including maintaining Council on Accreditation certification.
• Coordinate and facilitate MDT meetings.
• Participate in community meetings/events to increase visibility of the AFC and HAP programs.
• Develop effective relationships with referral providers, including DDS, Elder Service organizations, SCOs, etc.
• Analyze data to identify trends and make programmatic decisions.
• Implement new technologies to improve program operations, increase efficiencies and promote staff accountability including those required by state or federal regulation.
• Respond to reasonable expectations of the Vice President of Care Coordination and/or agency.

Education and Experience:

• A bachelor’s degree and a minimum of five years of recent professional healthcare experience working with elders or adults.

OR

• A master’s degree in a relevant healthcare discipline may be substituted for two of the required five years of work experience. At least one of those years must have been spent in an administrative role.

Benefits:

This is a benefits eligible position. We offer a comprehensive benefits package including:

• Medical, dental, vision insurance
• Long term disability insurance
• Life insurance
• 403b pension plan
• Flexible spending account
• Three weeks paid vacation
• Twelve paid holidays
• Generous earned sick time

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer.