Director of Entertainment

Overview

The incumbent in this position oversees and directs all entertainment functions for Hard Rock Live, Hard Rock Cafe, Hotel, and Casino floor to include: Contracts, booking of acts, artists' relations, and fiscal management of entertainment department, stage operations, showroom operations and related entertainment venues/areas as well as overseeing the Vibe of the Hotel and Casino floor. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service.
• Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Establishes operating department standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning, efficient and effective operation.
• Develops and administers capital, operating and staffing budgets.
• Develops policies and procedures related to the entertainment department to ensure efficient and effective operations.
• Implements, oversees, and ensures the planning of all entertainment events and property venues and develops high quality entertainment schedule in all outlets.
• Works through industry channels and contacts to provide quality entertainers and performers. Manages partnerships and performance of third-party promoters.
• Ensures appropriate advertising, billing, and facilitation of all acts. Focuses on maximizing ticket sales and yielding revenue in all outlets.
• Works on PC Music and manages playlists that enhance the Vibe on the Hotel & Casino floor.
• Implements, oversees, and insures accurate inventory control for all entertainment equipment. Ensures ambiance, FF&E, cleanliness, and quality of all venues is managed. Works with Facilities as needed to keep quality controls and preventative maintenance plans in place.
• Ensures similar accurate accounting of all labor and related costs for all acts. Manages financial success of individual acts and total venue profitability.
• Reviews contracts and terms with legal counsel to ensure that all commitments, requirements, etc. are adhered to precisely.
• Maintains professional relationship with all artists.
• Works with entertainment partners (such as Live Nation, etc.) to select and price entertainers.
• Provides direct oversight and supervision of Entertainment Manager and Production Manager, Box Office, and ushers. Ensures EOS are managed, and team member needs are fulfilled.

Ensures the adequacy and accuracy of all Entertainment advertising in all forms of media (internet, publications, billboards, radio, and TV) by working with the Marketing and Advertising departments. This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

• This knowledge and these abilities are typically acquired through a Bachelor's degree in business preferred as well as 3 to 5 years in the entertainment industry; a significant amount of management experience also desired or an equivalent combination of education and experience. Gaming or hospitality experience highly preferred.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications
• Must be nineteen (19) years of age.

KNOWLEDGE OF

• Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.
• Ability to perform public speaking.
• Ability to read and understand all Hard Rock Hotel & Casino policies and procedures.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.

ABILITY TO

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Represent HRHCSAC with media, associations, and any other third parties as needed.
• Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis.
• Communicate clearly and concisely, both orally and in writing.
• Be a strategic, analytical, ethical, and effective motivator.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.