Director of Emergency Services

Position Overview

Reporting to the General Manager, the Director of Emergency Services is the main generator of board up leads for the branch. The Director of Emergency Services is expected to strengthen relationships with all existing and potential customers through business development and accounts management activities, including sponsoring and participating in local charity fundraising events to create direct awareness of the 1-800-BOARDUP brand. They are responsible for educating local fire departments, police, EMS, dispatchers, Red Cross and other key personnel, as well as the public, about the 1-800-BOARDUP brand and victim services and will provide reliable emergency board up services as required.

Job Duties

1. Complete and document all items of 1-800-BOARDUP’s Onboarding Plan
2. Provide education and assistance to fire/disaster victims as needed
3. Prepare weekly activity reports and submit to your direct supervisor
4. Work closely with the BELFOR emergency crews to dispatch emergency board up services
5. Work closely with customers to ensure our citizens are safe and taken care of, by explaining the process and setting expectations
6. Work closely with Estimator/Sales personnel to complete a proper hand off of the customer meeting certain time constraints to achieve specific timelines
7. Meet with community groups when available to explain our role to the public
8. Participate / plan fundraising charity events that benefit local charities
9. Ensure all protocols are followed as it relates to insurance, legislation or division specific
10. Secure (work) authorizations and deposits to commence project in accordance with office policies and protocols
11. Communicate professionally with the general public, staff, customers, subcontractors and insurance companies; coordinate and schedule emergency services with customers and clients
12. Coordinate and attend after-hours emergency jobs to ensure services are completed as required
13. Ensure attention to detail and keen sense of safeguarding other people’s property and information
14. Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
15. Comply with all BELFOR policies and procedures
16. Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
17. Attend all company sponsored training events / courses as required

Qualifications

1. Previous experience working with a Fire Department
2. Construction / Restoration / Insurance (Residential, Commercial and Industrial), experience preferred
3. Hazardous material identification including asbestos, lead paint, mold and IICRC unsanitary categories 2, 3 and Special Situations
4. Solid working knowledge of building codes and regulatory agencies
5. Excellent critical thinking, decision-making and problem solving skills
6. Eligible to operate a motor vehicle per BELFOR’s vehicle policy
7. Self-directed, takes initiative, with the ability to work within a team or independently as needed
8. Strong written and verbal communication skills, with a proven ability to multi-task in a fast paced environment
9. Intermediate computer experience with Microsoft Office and Google Suite programs
10. Flexible work schedule, but willing to work evenings, on call and weekends when required
11. Travel will be required
12. Criminal Record Check

Physical Demands

1. Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
2. Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
3. Access and mobility in tight spaces
4. Fit Testing – half and full face mask as needed, annual certification required
5. Working at Heights - over 5 feet, periodically
6. Sustained periods of standing, sitting, walking, bending, and kneeling

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO) BELFOR (Canada) Inc. is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, BELFOR (Canada) Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT BELFOR (Canada) Inc. strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, BELFOR (Canada) Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.