Director of Community Services

Employment Opportunity: Director of Community Services

The West Central Women’s Resource Centre (WCWRC) provides services and programming to women and gender-diverse people and their families in the West Central neighbourhood of Winnipeg. WCWRC is person-centered and practices empowerment, inclusion, harm reduction, multi-level, and community economic development philosophies to support women and gender-diverse people experiencing poverty, homelessness, mental illness, violence, substance use, or participating in sex-trade work.

The West Central Women’s Resource Centre is committed to inclusion and equity and strives to ensure that our staff team reflects the diversity of the community we serve. Indigenous peoples, Black people and other people of colour, persons with disabilities, persons of minority sexual orientations, gender identities and expressions, and persons with relevant lived experience are encouraged to apply and will be prioritized. We are committed to removing barriers to employment that are faced by groups that have been historically, persistently, and systemically marginalized and encourage (but do not require) members of these groups to self-identify as such in their cover letters.

If you require accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms, or other accommodations), please contact us and we will work with you to meet your needs.

Position Summary: The Director of Community Services provides leadership, support, and supervision to the Drop-In and Food Security programs at the Centre.

Accountability: The Director of Community Services reports to and will be supervised by the Associate Executive Director. To ensure appropriate accounting of hours worked, completed timesheets are to be submitted bi-weekly, by payroll date, to the Associate Executive Director. Attendance at staff meetings and staff trainings is required.

Responsibilities:

Supervise and Support Staff

• Act as direct supervisor for Community Services Team Leads and Drop-In staff and provide regular feedback to support skill development
• Review and submit bi-weekly timecards for staff under their supervision
• Develop and maintain a respectful, positive work environment
• Support staff to resolve participant conflicts in the Centre according to our guiding values, policies and procedures
• Prepare job descriptions, job postings; conduct interviews as needed

Community Services Program Delivery

• Oversee the daily operations of the food security and drop-in programs in collaboration with the Drop-In Team Lead and the Food Security Team Lead
• Provide conflict resolution support when situations arise in the centre, including completing incident reports and welcome back agreements with community members
• Ensure programs operate within the confines of their budgets and WCWRC policies
• Ensure staff are meeting all the requirements of their program and that programming reflects WCWRC philosophies

Networks and Partnerships

• Actively participate in community networks and committees including the Kíkinanaw Óma (Unsheltered Winnipeggers strategy) network table, the Harm Reduction network table, the Food Security network table and the For Every Family network table
• Work with partner organizations on sector-wide strategies around harm reduction and food security

Management

• Actively participate in management meetings
• Support with long-term planning, problem-solving, and broad Centre initiatives
• Provide on-site supervision including occasional evenings and weekends, on a rotating basis
• Complete funding applications for programs within the department, as directed

Evaluation and Reporting

• Ensure strong, useful program evaluation is occurring in all aspects of the Community Services department as per funding and WCWRC requirements
• Maintain accurate records of programs and ensure statistics are entered into the WCWRC database
• Ensure the Executive Director and Associate Executive Director are kept aware of all trends, priority issues, concerns, and opportunities and assist with problem-solving issues raised
• Track reporting dates and write proposals and reports for funding related to relevant programs in collaboration with the Executive Director and Associate Executive Director

Other

• Actively participate in WCWRC staff retreats, trainings, and meetings
• In conjunction with other WCWRC staff, provide ongoing informal support, referral, and direction to community members using the Centre

Knowledge, Skills, and Abilities:

Required

• Minimum of 2 years of experience supervising, supporting, and mentoring a diverse staff team
• A strong and demonstrated understanding of anti-oppression and equity frameworks and how to apply them
• Existing knowledge of the issues of marginalization, poverty, and the social determinants of health
• Strong understanding of empowerment and harm reduction philosophies
• Experience in program planning, implementation, and evaluation
• Superior problem-solving and conflict resolution skills
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Strong administrative skills, including strong attention to detail

Preferred

• Post-secondary education in social sciences, including Social Work, Inner City Studies, or similar; a combination of experience and education will be considered
• Experience working within the non-profit sector
• Experience developing and managing a budget, writing proposals and reports
• Strong advocacy skills
• Case management experience
• Experience working collaboratively with community organizations

Working conditions:

• Primarily weekdays 9:00-5:00, with occasional coverage two evenings per week and Saturday mornings
• On-site in the centre
• Exposure to crisis situations with community members, including medical emergencies

Please submit resume and cover letter to the attention of the Hiring Committee with the title of the position in the subject line. Cover letter should expressly indicate how your experience meets the job requirements.

By email: carey@wcwrc.ca

Mail: West Central Women’s Resource Centre

640 Ellice Avenue

Winnipeg, MB R3G 0A7

We thank everyone for their interest; however only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $29.00-$34.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person