Director, IT Asset Management

Director, IT Asset Management

Join our Global Technology Services Management and Support Team!

How will you contribute:

Collaborating with our AVP of IT Asset and Configuration Management, you will be responsible for governing the global IT asset management process and leading a team of hardware and software asset management professionals.

With a focus on the end-to-end lifecycle management of all on-premise and virtual assets from acquisition to decommission, inventory management, and process governance; ensuring asset details are accurately discovered and populated in the CMDB/CMS, asset and configuration item (CI) data are up to date to support change, incident and problem management, and patching, cyber vulnerabilities and EOL/EOS are supported.

This role is key to Manulife’s digital transformation, including retooling and evolving the processes for efficiency. We are looking for a candidate with a demonstrable record of technical and enterprise-scale ITAM hardware and software leadership, and success in leading teams through transformational change.

Responsibilities:

• Support business segment needs for technical support, asset cycle, and upgrade protection on applicable products by ensuring that maintenance, support, and upgrade protection renewals are managed/handled/ordered in advance of their expiration.
• Identify and gather cost savings and cost avoidance opportunities for renewals, upgrades, software licensing, and services.
• Ensure data completeness and quality standards are maintained in the CMDB.
• Ensure all activities are aligned with standard reporting requirements and audits.
• Build relationships across the organization with Finance, Sourcing, Procurement, Cybersecurity, Technology Governance, and other partners.
• Develop, document, implement, and maintain governance processes, procedures, and policies.
• Define, create, and review ITAM health reports, dashboards, and other reports that support auditing and compliance.
• Serve as ITAM domain authority and main point of contact for assessments and audits on the ITAM function.
• Be a great partner with vendors, suppliers, and contractors to facilitate smooth flow of services.

What we are looking for:

• 10+ years’ experience managing IT assets in a complex, regulated, enterprise-scale environment.
• IT Asset Manager certification (CHAMP) and/or (CITAM) preferred.
• Extensive knowledge of software licensing, contracts, audit, and managing software entitlements to establish a compliance position.
• Experience with Oracle, IBM, Microsoft, Adobe, Red Hat and other major vendors' licensing rules and formats.
• Experience using and leading teams trained to use ServiceNow Asset Management, Flexera, USU, ILMT or other industry ITAM tools.
• Confident presentation and facilitation skills, good interpersonal and leadership qualities to enable engagement with senior management and collaborators at all levels.
• Ability to create and effectively communicate a strategy for a variety of partners and audiences.
• Inclusive, collaborative, self-aware leadership style.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Primary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between: $107,730.00 CAD - $200,070.00 CAD