Director, Information and Technology

DIRECTOR, INFORMATION AND TECHNOLOGY

Reference: #2024-115

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things. Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. Discover Ontario, Canada, and an exciting career with Ornge.

Position Details

• Position Title: Director, Information Technology
• Department/Section: Finance - Information and Technology
• Employment Status: Permanent Full Time
• Targeted Salary Range: $126,547-$158,184
• Work Mode: Hybrid (2 Days Per Week)
• Location: 5310 Explorer Drive, Mississauga
• Hours of Work: 37.5 hours/week; Monday-Friday
• Posting Open Date: December 6, 2024
• Posting Close Date: January 5, 2025

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role, and internal equity considerations.

Role Overview

The Director, Information Technology leads organization-wide information technology (IT) and telecommunication functions, directing strategic and operational initiatives to develop and implement IT strategies, roadmaps, and capital plans aligned with business goals. Oversees IT projects and system development, ensuring efficient implementation and continuous improvement of technology services and departmental performance.

We are on the lookout for a hands-on technical expert, highly collaborative, relationship builder, and strategic influencer to guide Ornge into the future of IT. Are you a visionary leader with 10+ years of IT experience as a Director or Senior Manager? Do you have a desire to take on a meaningful and fulfilling career that impacts lives? Join us. An opportunity to uplift your career with Ornge awaits.

Key Accountabilities

• Strategic IT Planning, Lead Change and Communication.
• Technology Oversight, Risk Management and Compliance.
• Technical People Leader, Highly Collaborative and Focused on Partnership.
• Provide Financial Direction, IT Procurement, and Oversight for Division.
• Operational Excellence Through Continuous Improvement and Innovation.

Responsibilities

• Assesses potential impacts of emerging technology trends to the organization.
• Leads the adoption of new technologies and systems to enhance operational effectiveness.
• Provides direction for procurement requirements and processes for IT equipment and services, and, in collaboration with the Procurement division, negotiates with IT vendors.
• Manages IT contracts and vendors, including vendor performance management and service delivery evaluation.
• Oversees IT projects from conception to completion, ensuring timeliness, within budget, and that the organization’s standards and requirements are met.
• Identifies and mitigates IT risks, ensures compliance with relevant laws, regulations, and industry standards.
• Leads security policies, data protection measures, and disaster recovery plans.
• Monitors IT performance, ensuring high reliability, availability, and serviceability to meet Ornge’s 24/7 patient care operational and information management obligations.
• Inspires, leads, coaches, and develops a team of top talent creating a culture that fosters engagement, passion, and enthusiasm for the organization’s vision, mission, and values.
• Uses change management to lead and support the planning and implementation of transformation initiatives and business process reengineering.
• Serves as the primary liaison between the IT department and other business units, executive management, and external partners. Communicates IT strategies and initiatives effectively across all levels of the organization.
• Prepares and monitors the annual IT budget and long-term IT-related financial forecasts (operational and capital). Participates in Ornge operational and financial planning process.
• Identifies and implements process and technology changes to improve and address challenges in our systems and reduce non-value-added work for their team.
• Focuses on data integrity and quality to provide greater insights and timely analysis, leading to better data-driven decision making.
• Regularly reviews existing programs, processes, and practices to ensure continuous improvement, innovation, and alignment to fulfill the broader Ornge strategy.
• Defines, measures, and communicates success metrics to partners across the business.

Qualifications

• Masters or Degree in Computer Science, Information and Technology or equivalent.
• A minimum of 10+ years as a Senior Manager/Director IT.
• Demonstrated IT technical knowledge and experience (architecture, applications, infrastructure, end-user devices, cyber security, and end-user support).
• Exceptional leadership skills to engage, motivate, inspire, develop, and lead highly technical teams and senior management team.
• Strong communicator and relationship builder, ability to influence and work collaboratively with internal and external partners.
• Ability to set the strategic IT vision, enable enterprise-wide projects and initiatives to drive favourable outcomes in line with Ornge’s Strategic Plan.

Total Rewards

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at four weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

Our Commitment

At Ornge, we are community connectors, equity in healthcare, strong in our convictions, proud of the services we provide, and uplifting in our mission, values, and services.

You can expect us to be competitive in pay, benefits, vacation time and more, promoters of diversity, champions of inclusivity and accessibility, committed to your career advancement, and a tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excel at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• All resumes are reviewed by our team and only those under consideration will be contacted.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at talentacquisition@ornge.ca and we will work with you to meet your needs.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.