Director Front Office OEM

Job Summary

As a Director of Front Office, you would be responsible for directing and administering all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Responsibilities

QUALIFICATIONS:

• Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate's degree with at least 3 years of Front Office management experience is required.
• Specific brand experience/OnQ [PMS – property management] Certification (as defined by property) 500+ room experience and/or previous director level experience preferred.

RESPONSIBILITIES:

• Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls