Director, Digital Governance

As the Director of Digital Governance at Manulife, you will be responsible for establishing and scaling governance frameworks that improve consistency, efficiency, and innovation across our digital platforms in Canada, Asia, and the US. You will collaborate with design, engineering, and product teams across jurisdictions to implement governance structures, drive compliance, and adapt strategies to meet evolving business and customer needs.

This role requires a leader who has navigated the complexities of embedding governance frameworks in a global enterprise. You will define strategies, influence partners, and oversee execution to ensure that our digital governance initiatives deliver measurable business value while meeting regional and local requirements.

Position Responsibilities:

• Governance Framework Development: Lead the creation and implementation of governance structures for the Digital Storefront project, including Domain Rationalization, Common Capabilities, and the Global Common Design System.
• Develop and document governance policies, procedures, and standard methodologies to ensure consistency and compliance across digital initiatives.
• Team member Engagement: Collaborate with Product Owners and other team members to gather requirements and ensure governance frameworks align with organizational goals.
• Training and Communication: Design and deliver training programs and materials to educate teams on governance policies and procedures.
• Continuous Improvement: Establish mechanisms for supervising and evaluating the effectiveness of governance frameworks, recommending improvements as needed.

Required Qualifications:

• 7+ years of experience in governance development, policy writing, or a related field.
• Strong skills in documentation and communication, with the ability to articulate complex concepts clearly.
• Experience in digital environments, with a focus on governance and compliance.
• Experience in a global organization (North America, Asia).

Preferred Qualifications:

• Experience with establishing governance frameworks in digital transformation projects.
• Familiarity with domain management and digital design systems.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer:

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range: $105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.