Director, Digital Adoption Product Owner

We're seeking a dynamic, enthusiastic, and tech-savvy product owner to join Manulife's Global Digital Acceleration team. Ideal candidates will excel at using data to drive global digital adoption. Your expertise in consumer behavior and digital technology will be crucial in advancing Manulife's digital adoption capabilities. You'll collaborate with digital product managers worldwide to establish, monitor, and enhance digital adoption, supporting Manulife's goal of becoming a Digital Customer Leader. At Manulife, you'll experience the innovative spirit of a startup within the supportive environment of a leading company.

Position Responsibilities:

• Own the Digital Customer Leader Dashboard which measures progress against digital transformation
• Deliver timely and accurate global KPI results aligned with digital customer leadership best practices
• Champion adoption of the dashboard, ensuring it reflects essential KPIs
• Collaborate with digital product managers to set ambitious targets and pivot strategies when needed
• Curate the Digital Adoption Playbook, integrating internal and external best practices
• Source and report digital adoption benchmarks to ensure an outside-in perspective
• Deep dive into KPI data and customer journeys to drive informed decision-making
• Contribute to the Value Stream Roadmap and annual objectives
• Incorporate feedback from stakeholders to continuously enhance product features
• Ensure data quality and governance principles are upheld, with a focus on automation

The ideal candidate is:

• A persuasive communicator adept at engaging executives
• Passionate about emerging digital technologies and their impact on user experiences
• Comfortable navigating technical discussions with developers and making strategic trade-offs
• Organizational savvy with a knack for influencing action
• Intellectually curious and thrives in ambiguous environments
• Experience working in an Agile framework and tools like JIRA, Confluence

Required Qualifications:

• 7+ years of digital product management experience with a comprehensive understanding of digital engagement
• 5+ years as a lean agile practitioner
• Experience with Power BI is advantageous
• Experience with mobile apps, marketing data, NPS and customer analytics experience would be an asset
• Familiarity with Cloud platforms such as Azure, AWS or Google Cloud would be an asset
• Background in Financial Services/Marketing/Insurance is a plus
• MBA or equivalent degree preferred
• Product Management certification is desirable

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Primary Location: Waterloo, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between: $100,950.00 CAD - $181,710.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.