Director, Data & AI Product Management

Royal Bank of Canada – Mississauga, Ontario

Job Summary

What is the Opportunity? As the Director of Data & AI Product Management at RBC Insurance, you will play a pivotal role in the organization as we look to redefine processes across the business, and transform employee and client experiences through Data & Artificial Intelligence. You will develop, design and refine a comprehensive and industry-leading data & AI strategy/vision and products which enable differentiated employee and client experiences across all parts of the RBCI value chain, ensuring alignment with our business goals and user needs.

As a highly skilled and visionary Director, you will also be responsible for creating the product vision/strategy, creating product roadmaps, and for leading agile teams to develop and deliver exceptional data and AI products that simplify the way RBCI conducts business across Claims, Underwriting, Sales & Distribution, Product, etc. You will leverage both technical acumen in Data, traditional AI, generative AI and Product Management expertise to ensure material execution of our Data & AI product roadmap through strong collaboration with the business and technical leads.

What will you do?

1. Work with Stakeholders to define the business problem a product will solve and the benefits of solving said problem.
2. Lead a team of strong and proficient product managers.
3. Lead discovery for AI use cases to determine desirability, feasibility, usability and viability in partnership with business stakeholders and technical leads.
4. Effectively assess potential solution design options (i.e. build, buy, leverage internal capabilities) to determine optimal product design.
5. Effectively convey/communicate the product vision to the scrum teams, all stakeholders, and interested parties.
6. Collaborate and liaise with key business partners and stakeholders in the Digital and Data, Business, Sales, Marketing, Operations, Finance, etc., to conduct discovery, develop business cases and OKRs.
7. Work with technical lead to translate road map components into technical elements for sprint planning.
8. Work with technical lead to understand delivery timelines, inhibitors to release, and work to overcome blockers.
9. Collaborate with Product Owners, Delivery team, and other team members/stakeholders to identify and execute agile change management and adoption and integration activities.
10. Develop consistent metrics for a group of products and their rationale for measuring success of the solutions (e.g. ROI), as well as the reporting methodology to track value realization.
11. Evaluate business value achieved versus plan for the product and communicate outcomes to leadership & stakeholders.

What do you need to succeed?

Must-have:

1. Minimum 10-15 years’ experience in financial services sector with 10 years’ experience in leadership.
2. BBA, BSc. or equivalent education.
3. CPO certification + demonstrated product management experience.
4. Understanding of Traditional AI and Generative AI, including general techniques/technologies and infrastructure requirements for enablement.
5. Strong stakeholder management capabilities.
6. Strong ability to effectively communicate and story-tell.
7. Experience guiding an agile team and leveraging knowledge of User experience (UX)/ technical / functional domain experts.
8. Experience in Kanban and Sprint methodologies / Agile delivery.
9. Previous experience leading and building data tools and architecting solutions.
10. Experience with designing creative, scalable consumer products that delight clients in partnership with technology and design counterparts.

Nice-to-have:

1. Insurance industry experience.
2. MBA or MSc.

What’s in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans. Competitive pay and high-earning potential. All the tools, training, and team support you need to grow your career. Flexible work/life balance options. Sophisticated RBCI and enterprise software tools and technologies to boost your productivity. RBC Insurance is an organization that succeeds by bringing out the best in its people.

You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.