Director, Canada Risk Office

161 Bay Street (93021), Canada, Toronto, Toronto, Ontario,

Director, Canada Risk Office

Our Capital One Risk Office Team.

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple — bring ingenuity, simplicity and humanity to an industry ripe for change. We are seeking a financial services product lawyer to advise on Capital One’s credit card products and business operations.

Capital One Canada is looking for a talented individual to lead the Canada Risk Office. The Director, Canada Risk Office is accountable to leadership to identify and mitigate risks and detect and remediate issues. The Director is responsible to work with business partners to implement and track the progress of the implementation of laws and regulations. This requires strong collaboration with various leaders of the business, Legal, Compliance, Risk Management, and enterprise partners to ensure well-managed operations.

The Director, Canada Risk Office is responsible for enabling the Canada Business to identify and assess the risks it faces and support the business to manage its risks appropriately in alignment with the Branch’s strategy and risk appetite.

As part of the First Line of Defense, the Director, Canada Risk Office, is a “1B” function and understands the business and its risks; and, with advice, oversight, objective guidance, and independent challenge from the Second Line of Defence and is responsible for ensuring that the Canada business risk management processes meet regulatory expectations and internal Capital One policies.

Working with us

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

A day in the life of a Capital One Director, Canada Risk Office.

The Director, Canada Risk Office, fulfills Risk Governance and Risk Programs Facilitation functions, which includes, but is not limited to, the following:

Risk Governance:

1. Support the Canada Business with identifying and managing the risks inherent in the business activities, products, processes.
2. Support the Principal Officer and the Canada Senior Leadership Team (“SLT”) in promoting a culture of risk awareness, clear risk ownership within the business, and personal accountability.
3. Develop, document, and implement control testing and governance processes in alignment with the COSO framework; review and update to incorporate lessons learned, regulatory changes, industry practices.
4. Provide advice and training on internal controls design, execution, monitoring, testing and reporting (including local/third party/enterprise owned controls).
5. Establish, document, and communicate processes to ensure that risk events, control deficiencies, exceptions, and issues are identified, escalated, and addressed in a timely manner.
6. Review and recommend updates to compliance and risk management policies, processes, procedures, controls, metrics to adapt to changes within the industry and in the Branch’s risk appetite.
7. Partner with 1A Business and the Second Line of Defence to establish and maintain processes to monitor the regulatory environment to identify new/changed regulations, trends and emerging risks to proactively assess impacts to business operations, risk profile, policies, processes and procedures.
8. Assess the adequacy of resource levels and skills of personnel within 1A and escalate any gaps to the SLT.
9. Support internal audits and regulatory exams (e.g., OSFI, FCAC, OCC), including the resolution of any findings.

Risk Programs Facilitation:

1. Support the design, implementation, and continuous improvement of risk assessment programs, including, but not limited to, risk and control self-assessment, product, process, change management and other initiatives.
2. Oversee business continuity management and support the implementation of the Capital One Information Retention Policy.
3. Maintain relationships with the Second Line of Defence to understand best practices and influence future requirements.

Role Responsibilities:

1. Engaging, Inspiring and Inclusive leadership of a large cross-functional and complex team.
2. Consult and collaborate strategically with Accountable Executives and partner proactively with other risk office groups to help document policies, processes, standards, and procedures.
3. Perform risk assessments.
4. Facilitate and ensure compliance with policies.
5. Identify opportunities for innovation and continued improvement in the business.
6. Identify, document and track resolution of risk events / issues impacting customers stemming from process breakdowns or other problems, and help develop permanent corrective actions.
7. Assist in the development, implementation and execution of risk management controls.
8. Manage special projects.
9. Strong written and verbal communication skills and proven relationship building.
10. Travel up to 10% when applicable.

Basic Qualifications:

1. Bachelor’s Degree.
2. Strong understanding of Enterprise Risk Management frameworks.
3. At least 10 years of experience in Risk Management, Project Management, Compliance or Process Management.
4. At least 7 years experience managing people and leading a team.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.