Director, business transformation

The Opportunity

We are looking for an expert and highly motivated Director, Business Transformation to join Canada segment’s Technology & Operations Strategy team.

We are at the forefront of transforming our business and operating model using the latest artificial intelligence and automation innovations. This role will accelerate Canada’s business and technology transformation in support of our Digital Customer Leader (DCL) ambitions, by engaging with business leaders to understand business strategies, objectives and key results, driving complex business transformations, executing capability and value stream assessments to address end-to-end business and technology impacts, and ensuring ongoing alignment between strategy and execution.

We are an organization that values diverse and big thinking, rewards both behaviors and delivery, and focuses on growth and continuous improvement - all in support of Manulife’s mission to help clients and one another succeed.

Responsibilities:

• Engage with business leaders to understand business strategies, objectives and key results, drive complex business transformations, execute capability and value stream assessments to address end-to-end business and technology impacts, and ensure ongoing alignment between strategy and execution.
• Drive innovation and transformation for foundational capabilities to improve benefit through process standardization and technology re-use. Identify common business and solution patterns; partner with technology teams to build out and govern reference architectures.
• Develop an integrated view of organization’s business architecture to support capability, value stream or customer journey assessments and to define and govern outcome-based transformation roadmaps.
• Stay updated with the latest technology developments and industry/market trends. Conduct competitive research to identify technology innovation opportunities that can improve or transform our business model.
• Drive and facilitate product/vendor direction and integrate new technologies from an architectural perspective within the business environment, while optimizing costs and mitigating risks.
• Contribute to meeting key project achievements and overall project deliverables on time, within budget, and adhering to relevant standards.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• Ability to successfully drive complex, cross-functional business/technology transformations, with multiple partners and potential conflicting agendas.
• Ability to recognize structural issues within the organization, functional interdependencies, and cross-silo redundancies and work optimally at all levels of an organization to influence others to move toward consensus.
• Ability to act as liaison conveying information needs of the business to IT and data constraints to the business, while applying equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery.
• Experience with capability, value stream and customer experience assessments, SWOT analysis, definition, and governance of transformation roadmaps.
• Experience using model-based representations and business architecture blueprints, that can be adjusted as required to collect, aggregate, or disaggregate sophisticated and conflicting information about the business.
• Outstanding communication skills and the ability to communicate appropriately; this includes written and verbal communications as well as visualizations.
• A degree in business management, marketing, finance or technology plus minimum of 10 years' experience in progressing transformation roles in technology and business domains.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: CAN, Ontario, Toronto, 250 Bloor Street East

Working Arrangement: Hybrid

Salary range is expected to be between $107,730.00 CAD - $200,070.00 CAD.

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.