Director, Audit & Issues Management

Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.

Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.

We are looking for a Director, Audit and Issues Management.

The Director, Audit and Issues Management reporting to the VP, Technology Risk Governance & Control will be responsible for overseeing the audit functions for Line 1B, leading issue resolution and supporting issue identification and treatment.

This role will ensure robust audit processes and compliance & risk management practices are in place across the Canada Technology organization. Working closely with key stakeholders across all 3 lines of defence, this role will drive effective audit and issues management strategies, enhance risk and control maturity, and contribute to safeguarding the confidentiality, integrity and availability of the organization.

What you will do

1. Contribute to the development and evolution of Canada Life’s Audit Strategy, ensuring it aligns with company goals and industry best practices
2. Oversee and support the planning, execution, and reporting of audits, ensuring that they are performed efficiently and effectively
3. Collaborate with senior leadership, reviewing audit findings, ensuring timely and effective risk treatment is taken
4. Act as the key point of contact for all Audit related matters across Canada Technology
5. Contribute to the development and evolution of Canada Life’s technology issues management processes
6. Lead the intake and validation of issues in our central repository, ensuring all issues adhere to process, including assurance and responsibility for the completeness and accuracy of issues
7. Collaborate with internal and external sources to gather relevant information and assess the impact of identified issues
8. Perform root cause analysis and assess for thematic/systemic causes
9. Coordinate and advise on the development and review of action plans
10. Monitor & track timely completion of action plans and provide reporting to key stakeholders

What you will bring

1. 7+ years of experience in a similar technology risk leadership position
2. 5-10 years of experience in the financial services / insurance industry (or other regulated industry)
3. 8-10 years of progressive experience within the areas of Technology Risk Management including Information Cyber, Technology Delivery and Technology Operations
4. 3-5 years of experience in operational risk management
5. Bachelor's degree in Computer Science, Auditing Information Technology Systems, Engineering, Business Technology or equivalent experience
6. Strong Understanding of Regulatory requirements (e.g., OSFI, Privacy, etc.), and industry best practice (COBIT, NIST, ISO, SOC 2 TSC, etc.)
7. Previous IT Audit experience is an asset
8. Proven ability to identify, analyze and translate risk in the context of what it means to achieving business objectives
9. Excellent written and oral communication skills
10. Demonstrated capability to build and foster strong relationships through collaboration, influencing change, and building consensus
11. Constant learner and passion for technology and risk governance
12. Deep understanding of how large enterprise organizations work, within a regulated environment

The base salary for this position is between $92,100- $170,500 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.