Directeur de succursale ii

Lieu de travail : Sechelt, Colombie-Britannique, Canada

Horaire : 37.5

Secteur d’activité : Services bancaires personnels et commerciaux

Détails de la rémunération : $86,600 - $130,000 CAD

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD.

Description du poste :

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Job Description:

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.

A typical day at work might look like:

1. Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
2. Promote TD's image and goodwill within the community by participating in community events
3. Enhance customer experience by understanding their financial needs and providing appropriate solutions
4. Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action
5. Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
6. Ensure overall employee scheduling is optimal
7. Develop and implement business development strategies within the budget
8. Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
9. Mentor the team on offering One TD solutions and building lasting relationships with customers
10. Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
11. Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements:

1. Undergraduate degree and/or over 5 years of relevant experience
2. Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
3. A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems
4. Proficiency in software tools including MS Office, and internet applications
5. Strong communication skills to liaise with customers, employees, and cross-functional teams
6. A thorough and accurate decision maker who can exercise discretion and judgement skills
7. A dedicated and committed leader who can make an impact on the team

À propos de nous : La TD est un chef de file mondial dans le secteur des institutions financières, offrant une expérience client légendaire à plus de 27 millions de ménages et d’entreprises.

Renseignements supplémentaires : Nous sommes ravis que vous envisagiez une carrière à la TD. Nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle.

Mesures d’adaptation : L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation dont vous pourriez avoir besoin.

Nous avons hâte d’avoir de vos nouvelles!