Digital Support Facilitator – LINC (Levels 1-4)

Responsible for delivering level-appropriate, digital support workshops which instruct LINC (Language Instruction for Newcomers to Canada) levels 1 to 4 adult immigrant and refugee newcomers on how to use loaned laptops and/or on how to access online LINC classes and online settlement services.
RESPONSIBILITIES:
Receiving direction from the LINC Coordinator for assigned site and working collaboratively with other Digital Support Facilitators, the LINC Digital Support Facilitator will:

1. Develop lesson plans for split level 1-2 and split level 3-4 digital support workshops. Workshops will instruct participants on how to:
   • Log into online classes. Note that participants will access their classes using a variety of devices, such as loaned laptops, personal laptops, tablets and cell phones.
   • Utilize Zoom for online classes. This will involve logging into Zoom, using various Zoom functions, online etiquette and providing the participants with links to their classes.
   • Utilize Avenue.ca for online classes. This will involve logging into Avenue.ca and reviewing the site to prepare students for their online classes.
   • Access online settlement services. This will require compiling a list of online settlement services for immigrant and refugee newcomers and their families.
2. Review and update lesson plan regularly to ensure it best meets the needs of attendees. All updates must be shared with the LINC Coordinators and other Digital Support Facilitators.
3. Note that Digital Support workshops do not include digital literacy. They are intended to assist students in accessing online settlement services only.
4. Deliver in-person and/or online Digital Support workshops:
   • Deliver engaging, interactive, level appropriate, in-person and/or online Digital Support workshops, which instruct participants on how to use their own devices to access Zoom, Avenue.ca and other online settlement services.
   • Provide instruction to participants with loaned devices on:
     • how to use and care for the device;
     • how to complete the Loaner Device Agreement form.
   • Ensure all participants leave workshop with their needs met or with another appointment set for them to attend a subsequent workshop.
   • Take attendance at each workshop and note what type of training was provided (i.e. how to use loaner laptop, how to access Zoom, Avenue and online Settlement services).
5. Provide support and guidance as requested to LINC Facilitators for improved online class delivery.
6. Provide feedback to program administration regarding improvement ideas and advise if there are any client or class issues.
7. Submit requested reports or documents accurately and in a timely fashion.
8. Perform other related duties as assigned.