Digital Support Facilitator – LINC (Levels 1-4)

Digital Support Facilitator – LINC (Levels 1-4)

Location: Various Douglas College Campuses/Satellite Campuses

Salary Range: $30.91 to $36.22 per hour (Targeted Hiring Range: $30.91-$33.46 per hour). Placement within salary range is based on skills, experience and education.

The Opportunity

Responsible for delivering level-appropriate digital support workshops which instruct LINC (Language Instruction for Newcomers to Canada) levels 1 to 4 adult immigrant and refugee newcomers on how to use loaned laptops and/or access online LINC classes and online settlement services.

RESPONSIBILITIES:

• Receiving direction from the LINC Coordinator for assigned site and working collaboratively with other Digital Support Facilitators, the LINC Digital Support Facilitator will:
• Develop lesson plans for split level 1-2 and split level 3-4 digital support workshops. Workshops will instruct participants on how to:
  • Log into online classes using various devices, such as loaned laptops, personal laptops, tablets, and cell phones.
  • Utilize Zoom for online classes, including logging into Zoom, using various functions, online etiquette, and providing links to their classes.
  • Utilize Avenue.ca for online classes, including logging into Avenue.ca and preparing students for their online classes.
  • Access online settlement services by compiling a list of services for immigrant and refugee newcomers and their families.
• Review and update lesson plans regularly to ensure they meet the needs of attendees, sharing updates with the LINC Coordinators and other Digital Support Facilitators.
• Deliver engaging, interactive, level-appropriate, in-person and/or online Digital Support workshops, instructing participants on how to use their own devices to access Zoom, Avenue.ca, and other online settlement services.
• Provide instruction to participants with loaned devices on:
  • How to use and care for the device;
  • How to complete the Loaner Device Agreement form.
• Ensure all participants leave workshops with their needs met or with another appointment set for a subsequent workshop.
• Take attendance at each workshop and note the type of training provided (i.e., how to use loaner laptop, how to access Zoom, Avenue, and online settlement services).
• Provide support and guidance as requested to LINC Facilitators for improved online class delivery.
• Provide feedback to program administration regarding improvement ideas and advise of any client or class issues.
• Submit requested reports or documents accurately and in a timely fashion.
• Perform other related duties as assigned.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices, and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do, and we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

WHAT WE OFFER

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes

Minimum Requirements:

• Teaching English as a Second Language (TESL) qualifications recognized on the TESL Canada website (required);
• Proficiency in the use of Zoom and Avenue.ca;
• A minimum of 2 years’ experience teaching English as a Second Language to adults;
• Completion of the Canadian Language Benchmarks Bootcamp training;
• Strong troubleshooting skills with laptops, tablets, and cell phones;
• Demonstrated proficiency in current technology tools and online learning platforms;
• Ability to remain current in online settlement related resources;
• Ability to communicate with low-level English learners and use available translation tools as needed;
• Ability to communicate fluently and accurately in both spoken and written English;
• Ability to deal effectively and professionally with clients, staff, and the general public from diverse linguistic and cultural backgrounds.

Additional Information

Please note that this is a hybrid role and we are hiring for multiple part-time contract positions. Workshops are typically Mondays-Wednesdays, but dates, times, and delivery methods are subject to change. Online workshops may be required from time to time.

Equity Statement

Douglas College is committed to fostering a diverse, inclusive, and equitable learning and working environment. We welcome all people to apply, including those from groups experiencing inequity.

This posting will remain open until filled, and interviews will be conducted on an ongoing basis. Interested applicants must submit their application and all required documents online on the Douglas College Career Site.