Digital Experience Manager - Content, AEM, UX

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: Until July 11, 2025

Our client, a leading financial institution in Downtown Toronto is looking for a Digital Experience Manager - Content, AEM, UX to support the team's business strategies and objectives by ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures, and web accessibility standards. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

1. Complete web content requests assigned as per the project plan on time and in accordance with the Bank’s quality, branding, accessibility, and design guidelines.
2. Spend most of their day authoring in our web content management platform (AEM) and Adobe Target. Requests will be of medium to high complexity.
3. Monitor and maintain site health (site quality, accessibility, and SEO scores) across all pages they’ve been assigned as per the project plan.
4. Communicate early and often with project manager and other stakeholders to capture new requirements and escalate any blockers.
5. Coordinate with cross-functional partners on authoring best practices and page content recommendations.
6. Work with delivery managers on project team and others and will be on the personalization squad including resources who are designated to the squad and those that support in a travelling capacity.

Must-Have Skills:

1. 5+ years of content management experience
2. 3+ years’ experience with UX design - ensuring website content has a consistent look and feel and is formatted to established standards (demonstrated in project work)
3. 2+ years’ experience with HTML and CSS

Nice-To-Have Skills:

1. Experience using Adobe Experience Manager is preferred
2. Demonstrated understanding of the impact of content and can use SEO to analyze website traffic and user engagement metrics to drive optimizations
3. Practical experience with Agile development methodologies
4. Experience with e-commerce personalization, preferably working with Adobe Target (please list which personalization engine they have used)

Soft Skills Required:

1. Good communication skills – successful hires will need to be able to communicate with project stakeholders and managers across the organization
2. Able to juggle multiple tasks at once, changing focus and priority as needed
3. Strong organizational skills

Education:

1. Not required but an undergraduate degree is preferred, ideally in Business, Marketing, Design, or Computer Science
2. Agile certification an asset

Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.