DevOps/Cloud Engineer - Senior

At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience. Our platform – Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace. As leaders in innovation, we are experiencing exceptional growth and are looking to expand with professionals who are customer-centric and team-oriented.

The Opportunity

Our team is looking for a Senior DevOps / Cloud Ops Engineer who will be responsible for providing technical support services for our Limelight SaaS product, cloud Infrastructure, and internal stakeholders.

You will act as the subject matter expert in these areas.

You will be working in mixed Windows and Linux environments within AWS Cloud.

In this role, you will interact with Limelight clients and internal team members on a daily basis.

What our Senior DevOps / Cloud Ops Support Analyst will do:

Customer Focus

1. Demonstrate a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution.
2. Focus on the customer experience and constantly strive to exceed their expectations.
3. Communicate clearly and effectively, both written and verbal.
4. Multi-task and prioritize to meet the required service level KPIs.
5. Approach problems with flexibility and adapt your approach without compromising the outcome.

Technical Focus

1. Administer Windows server and Linux production servers.
2. Take ownership of inbound support tickets and provide initial technical assistance.
3. Analyze various application and system logs.
4. Create and troubleshoot Bash scripts.
5. Work with the Limelight dev team to automate code pipelines and deployments.
6. Solve network connectivity and firewall issues within AWS Cloud environment.
7. Manage database backup/restore tasks.
8. Write and maintain various technical documents.
9. Monitor various systems and timely act on any performance notifications.
10. Assist internal stakeholders with IT-related support needs.

What you bring:

1. 3+ years of customer care experience in a technical support role.
2. 3+ years of hands-on experience working with relational databases (SQL Server, PostgreSQL).
3. AWS Certification and 3+ years of practical experience working in AWS Cloud environment.
4. 3+ years of practical experience working with system automation tools like Jenkins.
5. Write and maintain scripts using Bash, PowerShell, and other scripting languages to automate cloud operations tasks such as backups, server maintenance, and application deployments.
6. Working knowledge of any modern ticketing system.
7. Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment.
8. A performance mindset - you’re motivated by results and self-improvement.
9. A deep curiosity for understanding technology and a passion for continuous knowledge.
10. A strong sense of professionalism exhibited by staying calm under pressure.
11. The ability to multitask and champion several tasks at the same time.
12. The ability to learn fast and apply new knowledge quickly.
13. The ability to self-manage and work independently.
14. Eagerness to receive feedback, embrace coaching, and demonstrate changes as a result.

Nice to have’s

1. Experience with Freshdesk, Jira, and Confluence.
2. Experience with SOC Type 2 Certification requirements and maintenance.

Education:

1. Bachelor’s Degree or equivalent post-secondary degree in a related field.