Device Management Associate

PwC

We are a community of solvers combining human ingenuity, experience, and technology innovation to help organisations build trust and deliver sustained outcomes.

Line of Service: Advisory

Industry/Sector: Not Applicable

Specialism: Cybersecurity & Privacy

Management Level: Associate

Job Description & Summary

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners, and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

1. Operates and manages firewall security devices
2. Implements change request (CR) that includes patching and upgrades
3. Supports troubleshooting and resolves device issues when escalated by device operation analysts and ensure incident identification, assessment, reporting, communication, mitigation, and monitoring
4. Technical support for a specific device category and act as a technical reference point for your specialist discipline
5. Contribute to the Intellectual Property of the firm by driving the development of toolkits, methodologies, accelerators, and training
6. Primarily responsible for operating security devices of different firewall platforms and/or assisting with other technology platforms (eg. EPP, Anti-SPAM, Web Proxy etc.)
7. Device Management Lifecycle: Device change management – assist transition management of current technologies to future state/ Device configuration management/ Incident management – assist with investigation and reporting/ Ongoing system administration/ System monitoring and operation to ensure overall device performance/ Ensuring high availability and business continuity for client systems/ Recommend configuration enhancement/ Implement configurations/ Capacity management
8. Ensures compliance to SLA, process adherence and process improvements to achieve operational objectives and revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the difficulties in managing SLAs
9. Assists Client Care to get metrics data during reporting period and create reports and dashboards on device platforms for device operations

What you’ll bring to this role

1. An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
2. A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
3. Solid mix of business and technical capabilities, and the ability to communicate complex technical issues
4. Clear, articulate, and satisfied written and verbal communication skills along with strong presentation and report writing skills.
5. Strong investigative and problem-solving capabilities.
6. The ability to manage a number of projects, meet deadlines and manage stakeholder expectations
7. Proficient in Incident Management and Change Management
8. Experience in security device management for firewall technologies
9. Experience in MSSP environment
10. Hands-on experience with at least one firewall technology is a mandatory requirement
11. Knowledge of various operating system flavors including but not limited to Windows and Linux
12. Ability to handle high-pressure situations with key stakeholders internally and externally
13. Technical designations such as CISSP, CISA, CISM, OSCP, CEH, ECSA, GPEN, GWAPT and industry certifications from Splunk, Microsoft/Linux, Azure/AWS, Palo-Alto, LogRhythm, Linux, and Cisco are considered an asset

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This purpose-led work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits, and flexibility programs that will help you thrive in work and life.