Development Coordinator

Canada – Development Coordinator

About the job

Development Coordinator
Type of contract: Permanent
Location: Canada – located in the Greater Toronto area, the incumbent is required to work from the Toronto office five (5) days a week and attend organizational team meetings bi-annually within the Greater Toronto area.

Salary: the salary range at $49,000 to $58,000 per annum based on an assessment of skills and experience at interview stage
Closing date: January 10, 2024
*Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We encourage that you apply as early as possible as we review applications on a rolling basis.

As the Development Coordinator, you will report to the Philanthropy Manager and work in collaboration with the fundraising and administration teams for World Animal Protection in Canada. You are fluently bilingual (French & English) and your role will focus on the delivery of exceptional donor services through phone, email and in-person interactions. It also involves conducting prospect research and assisting with mid-level and legacy donor programs. Additionally, the role manages office administration, including reception duties, general office operations and support for senior staff.

Who are we?

World Animal Protection is the global voice for animal welfare, with more than 70 years’ experience campaigning for a world where animals live free from cruelty and suffering. We have offices in 12 countries and work across 47 countries. We collaborate with local communities, the private sector, civil society and governments to change animals’ lives for the better.

Our goal is to change the way the world works to end animal cruelty and suffering for both wild and farmed animals. Through our global food system strategy, we will end factory farming and create a humane and sustainable food system that puts animals first. By transforming the broken systems that fuel exploitation and commodification, we will give wild animals the right to a wildlife. Our work to protect animals will play a vital role in solving the climate emergency, the public health crisis, and the devastation of natural habitats.

What will you be doing?

Office Administration

1. Act as main point of contact for answering general inquiries via phone and email in both English and French and forwarding to the appropriate staff member for further response.
2. Processes returned mail including obtaining current mailing and contact information from donors.
3. Support the maintenance of database records including data entry, updating donor information, and generating reports as needed.
4. Help ensure data accuracy and integrity to facilitate effective donor communication and stewardship.
5. Oversee maintenance of in office inventory including liaising with staff, placing orders and confirming shipments.
6. Liaise with building property management and other vendors as needed around operational and facilities issues (such as ordering new furniture, coordinating construction in office, improving facilities, etc.).
7. Manage flow of mail and couriers for the office, both incoming and outgoing.
8. Maintain general tidiness of office (kitchen, reception area, boardrooms, mailing area).
9. Onboard new employees with computer, phone, office equipment and other related office systems and procedures.
10. Provide ongoing support and training to staff on use of office equipment.
11. Maintain working knowledge of all office equipment (including phone, photocopier, mail machine, board room technology).
12. Ensure IT consultant responds to and resolves IT issues in a timely manner.
13. Coordinate logistics for board of directors' meetings with Executive Director.
14. Assist staff with administrative duties if required (processing mailings, printing and photocopying etc.).
15. Provide logistical support for events including all staff meetings. This may include booking venue, invitations, food and beverage coordination and event materials.
16. Other duties as required by the Country Management Team (CMT).

Fundraising

1. Complete one-off French translations for staff.
2. Review general French language translations for accuracy (for example appeals, web stories, newsletter stories).
3. Summarize and brief staff members verbally or in writing when they receive French correspondence.
4. Conduct prospect research for major gifts, mid-level and planned giving donors using iWave and other desk research methods.
5. Help organize educational webinars or workshops for supporters.
6. Support with the administration of legacy gift estate records.

Volunteer Management

1. Manage volunteer program including recruitment, scheduling and training.
2. Work with fundraising team to track and analyse supporter calls and emails.
3. Coordinate fundraising volunteers.

Who are we looking for?

Someone who meets the following criteria:

1. Strong researching skills for prospect research to grow the pipeline, and to research content for fundraising solicitations.
2. Strong Interpersonal skills.
3. Ability to think of different strategies to engage audiences.
4. Ability to communicate impact and tell a story that resonates with donors.
5. Understanding and respecting diverse perspectives, cultures, and backgrounds to help build relationships with donors and engage prospects.
6. Proficiency in data analysis tools and techniques can help in interpreting data, identifying trends, and making informed decisions to optimize fundraising strategies.
7. Working knowledge of Raiser’s Edge and Engaging Networks. Ability to generate reports, and queries, build emails, and update supporter records as needed.
8. Strong problem-solving skills.
9. Willingness to embrace challenges.
10. Skilled in fostering a collaborative environment, actively listening to input from others, and leveraging individual strengths to achieve collective success.
11. Skilled in expressing thanks and recognizing donor contributions are valuable.
12. Strong organizational skills.
13. Ability to manage multiple priorities, deadlines, and tasks effectively is crucial.
14. Proficiency in Microsoft.

To achieve our aim of making World Animal Protection a Diverse and Inclusive employer, we particularly welcome applications from individuals of traditionally under-represented communities and backgrounds. We strongly encourage all applicants to share with us any access needs throughout the application process.

At World Animal Protection we recruit with our values & behaviours in mind. Please bear this in mind through your application journey.

These are:
Global: We make decisions & act with a global mindset
Diverse and Inclusive: We actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all
Collaborative: We work together and co-create to achieve lasting change
Agile: We make change happen in a fast-moving world
Growing People: We continually learn and develop
Accountable: We are role models. We take responsibility for our actions and encourage others to do the same
Courageous: We push boundaries, take risks and set ambitious targets.