Desktop Support (Summer Student)

Want to be part of a team that makes a difference? Come be part of the change.

Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta. We are looking for energetic people who thrive in a dynamic, fast-paced, and challenging environment. You are committed to serving the community with integrity, accountability, and innovation, and capable of delivering exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety – then come be a part of our diverse and inclusive team!

Job Title: Desktop Support (Summer Student)

Job Family: Administrative

Department: Information Technology

Reports To: IT Operations Manager

Division: Corporate Services

Location: Edmonton

Competition: 25-17

Full Time, Temporary

Reporting to the IT Operations Manager, the Desktop Support (Student) is responsible for the day-to-day support of end users in the business' desktop computing environment. Responsible for providing technical assistance and support related to computer systems, hardware, or software. This position is also responsible for the administration of Microsoft 365 and Pulse Service Desk. Cybersecurity is considered at all times, including keeping computers and network current and system access maintained.

Responsibilities

• Provides first tier technical support to the business by:
• Addressing incidents and service requests routed to the IT Operations team.
• This role requires an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
• Provides staff with the latest hardware and software to enable them to perform their jobs.
• Laptop imaging to replace staff machines as necessary.
• Provides troubleshooting and support for end user workstations, desk phones, mobile phones, printers, and connected devices.
• Provides staff with training sessions on technologies in use at APEGA.
• Keeps an accurate inventory of technology devices in place at APEGA.
• Responsible for keeping end user workstations reliable, secure, and performing as needed by the organization.
• Ensures the business can log incidents and service requests in an efficient and timely manner.
• Shares responsibility for the administration of the Pulse application which includes creating new incident and service request templates, workflows, email templates, task templates, security groups, and CMDB items.
• This position monitors the system health and ensures AD connector and email connector are operational. This role manages the incident/request queue for the IT Operations team and routes any "lost" items to other analysts or teams within the business.

Knowledge, Skills & Abilities

Core:

• Exemplifying Integrity
• Fostering Communication
• Results Orientation
• Teamwork
• Personal Computer software, hardware, and operating systems.
• Microsoft 365, Adobe, Active Directory, Networking, and Windows Server.
• Experience with hands-on hardware troubleshooting.
• Working technical knowledge of network hardware, protocols, and standards, including Meraki, Ricoh, and Microsoft products.
• Excellent customer service skills and habits are a must along with highly developed organization and prioritization skills.
• Ability to support end users at an intermediate to expert level.
• Excellent communications skills, both verbal and written.
• High attention to detail.
• Ability to train others as required.

Closing Date: Until successful candidate is found

Please note, if you are submitting a resume for multiple positions please ensure you send a separate submission for each competition.

We acknowledge all candidates working in their area of expertise may build their knowledge, skills, and competencies in several ways. We welcome candidates from a breadth of backgrounds, who may have equivalent skills and competencies to the ones listed above. There may be APEGA positions posted that have specific regulatory requirements, and in keeping with those requirements, APEGA will follow the guidelines that we are bound by. All candidates are considered with the objective to enhance APEGA's people and culture.

Thank you for your interest in APEGA.

Only those candidates selected for interviews will be contacted.