Desktop Support

Job Description

- At least 3 years hands-on experience in field Support Services.

- Strong skills in supporting desk side for Windows XP, Windows 7, Windows 8.1, and Windows 10 installation, troubleshooting, and reporting.

- Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD.

- Strong Microsoft Office skills (Outlook, Word, and Excel).

- Strong Break/Fix skills for Desktops, Workstations, Notebooks, and Printers.

- Broad experience in IT-related services with basic understanding of Networks, Servers, and Telecoms.

- Experience including remote control of PCs and video conferencing knowledge.

- Rotational On-call for executive support.

- Ability to provide consistent, excellent customer support to the entire staff, representing a variety of personalities and management levels.

- Strong written and verbal communication skills.

- Must be detail-oriented and self-motivating.

- Ability to successfully pass a background security check.

Desired Certification (A combination of 02 mandatory)

1. CompTIA A+ certification (Compulsory)
2. Premier Dell Hardware Certification
3. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions

Additional Information

All your information will be kept confidential according to EEO guidelines.