Deskside Support

• Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues.
• Provide 2nd level Help Desk support.
• Perform basic LAN and internetworking related activities.
• Handle bench repairs (depot service) & remedial maintenance.
• Respond / update / close calls from National Dispatch / Call Management Center.
• Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.

Knowledge, Skills, and / or Abilities Required:

• Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.
• Have 3 – 5 years of deskside support experience.
• Have 3 – 5 years of break-fix experience.
• Have strong internetworking and troubleshooting skills.
• Have A+ certification & at least one certification from either Cisco or Microsoft.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
• Must be a self-starter and have the ability to manage multiple tasks.
• Can act in a Team Lead capacity.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.
• Must have a minimum of a Diploma from a recognized IT program.

Interested individuals should apply for this position with their most recent resume and daytime contact information.