Department Manager

Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.

Department Sales Manager

Responsibilities

• Execute PHL’s Brand Purpose to the highest capability.
• Manage all promo and pricing standards.
• Build and oversee product flow, merchandising plans, and overall presentation standards.
• Protection of Company Assets is necessary.
• Uphold all Company & Business Compliance expectations.
• Become a Community Ambassador partnering with local MHA’s.
• Ability to manage capacity and change management initiatives.

Customer Service

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Ensure floor plan is a fully accessible and easily shoppable experience.
• Execute and maintain PHL pricing and promotion strategies.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program.
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations

• Flawless execution of PHL’s visual compliance standards, store maintenance, and pricing standards.
• Effectively utilize all store operating initiatives and directives according to required timelines.
• Establish plan and follow up on execution of weekly price changes and department POP as per weekly communication.
• Establish efficient process to maintain product flow from the warehouse onto the sales floor.
• Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit.
• Follow and ensure compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.

Training

• Coach and develop store staff through setting expectations, communication, coaching, feedback, and ongoing support.
• Follow up to ensure execution of Weekly Plans for the store.
• Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps.
• Communicate in a clear and concise manner; lead effective Huddles / Meetings / Coaching sessions.
• Ensure PHL staff have understanding of department maintenance standards and general merchandising.
• Provide resolution for all customer concerns.

Leadership

• Continually motivate team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Promote and maintain a positive and motivating work environment.
• Provide mentorship to teams and influence continuous growth.
• Sponsor and encourage support for community engagement efforts.

Qualifications

• Proven Leader and Mentor.
• Proven ability to build and manage daily store execution plan.
• Exceptional communication skills & organizational skills.
• Organized individual with understanding of compliance management.
• Superior training and coaching skills.
• High energy, enthusiastic individual who is driven to succeed.
• Previous retail management experience an asset.

What you’ll get

• Excellent Discount Program.
• Flexible Scheduling.
• Benefits and Savings Options.
• First Class Training Platforms.
• Team Environment.
• Employee Resource Groups.
• Jumpstart Charities.

About Us

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.