Dental Receptionist

Job Title: Dental Receptionist and Treatment Coordinator

Location: Downtown Vancouver

Position Type: Full-time (Part-time may be considered 2-4 days per week)

Hours: 8:30 AM - 5:30 PM (No evenings or weekends)

Job summary: We are seeking a skilled and enthusiastic Receptionist to join our practice. The ideal candidate will excel in communication, scheduling, and administrative tasks while maintaining a five-star hospitality experience. This role requires strong organisational skills, a customer service mindset, and the ability to multitask efficiently. We value candidates with hospitality experience who are tech-savvy and eager to learn. Join our team in delivering exceptional patient experiences and contributing to our culture of exceptionalism.

Key Responsibilities:

• Calling patients and answering incoming calls
• Following up with patients on treatment plans and appointments
• Contacting leads and managing patient inquiries
• Liaising with referring dental offices
• Coordinating and scheduling patient appointments
• Managing patient check-in and check-out processes
• Handling payments and processing insurance claims (pre-authorizations and claim submissions)
• Maintaining a clean and welcoming reception area
• Occasionally greeting patients
• Assisting with general administrative tasks as needed
• Supporting the dental team with various clerical duties

Qualifications:

• High school diploma or equivalent
• Previous experience as a dental receptionist is preferred but not required
• Background in hospitality or customer service is highly valued
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in English

Ideal Candidate: We're seeking a dedicated, coachable individual who is comfortable with technology and eager to learn. The ideal candidate will be professional, loyal, and committed to our culture of exceptionalism.

Technical Skills:

• Familiarity with dental software is an advantage but not required (e.g., Curve, Weave)
• Proficiency in or willingness to learn Google Workspace (Gmail, Google Drive)
• Experience with or openness to learn project management tools (e.g., Asana)
• Willingness to adapt to new technologies and software as needed

Benefits:

• Competitive hourly rate
• Well-being benefits package
• Covered parking
• Uniform provided
• Bonus opportunities
• Comprehensive training program
• Potential for growth into more senior roles

Additional Information:

• Single location practice; no travel between offices required
• Start date: As soon as the right candidate is found

Our Culture: We are dedicated to exceptionalism, professionalism, and loyalty. We foster a team environment where everyone is encouraged to thrive. We're looking for someone who is a go-getter, dedicated, and derives fulfillment from doing the best job possible and being the best at what they do.