Dental Receptionist

Scheduling Coordinator

Position Summary:

The dental receptionist is responsible for ensuring the patients are greeted into the office professionally and are made comfortable. This role involves building relationships with patients, understanding their needs, and ensuring they receive the utmost quality of care. The ideal candidate is sales-oriented, has excellent communication skills, and is passionate about helping patients achieve their oral health needs. This position is full-time with two evenings required per week. Daily training on sales is required.

About House Dental Centre:

Our mission is to transform the smiles of 2000 patients per year while providing the utmost excellence in patient care. Our mission is guided by our core values which inform how we hire candidates. Our Six Core values are: We are enthusiastic. We are perseverant. We are transparent. We are excellent. We are dedicated. We are aligned.

Success Looks Like:

• Having patients properly checked in
• Ensuring patients are seated on time
• Updating patient information
• Ensuring patients are not only satisfied with their care but are also highly impressed, which leads to higher patient retention and referrals
• Participating in the daily sales training that is funded by the company
• Having an excellent understanding of the dental services our clinic offers

Objectives:

• Identify outstanding treatment
• Write 50-75 letters out per day
• Take patient photos
• Ensure the receptionist area is spotless at all times
• Make patients feel welcome
• Provide consistent follow-ups and ongoing communication to ensure patient satisfaction
• Promote services offered to patients over the phone and in person
• Understand metrics and how it impacts further career opportunity and promotion
• Develop expertise within the dental field to ensure explanations to patients are easy to understand
• Represent House Dental at fundraising events in the community and other events as needed

Competencies:

• Proven experience in sales, preferably in client-facing industries
• Strong ability to meet and exceed daily targets
• Highly motivated, driven, and hardworking
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to sell treatment to patients and ensure the quality of care goes above and beyond patient expectations

Education and Experience:

• High school diploma preferred
• Minimum 1-2 years experience in a sales environment

Benefits with the Company:

• Medical, Dental, Vision, Chiropractic, and Massage insurance for full-time positions
• Paid Professional Development courses
• Vacation pay that increases with tenure
• Competitive Pay
• Short and Long-term disability
• Bonus Structure Provided
• Opportunity to grow within the company

Physical Requirements:

• Must be able to sit at a computer for prolonged periods of time

Commitment to Diversity:

The company is committed to building and sustaining an inclusive work environment. Applicants are welcomed to apply regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disabilities and actively foster equity, diversity, and inclusion within the company.

If this position sounds like a good fit, send your resume to [email address]. For best results, include the job posting applied for in the subject of the email.

Job Type: Full Time

Compensation Package:

Bonus Structure

Schedule:

• Monday-Friday
• Occasional Weekends

Work Location: In person

Pay: $16.00-$20.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Evening shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Dental receptionist: 1 year (required)

Work Location: In person

Expected start date: 2024-12-27