Dental Office Receptionist + Administrator

Please do not contact the office directly (phone or email) to inquire about or apply for the position.

Only applications with both the Custom Questions completed will be considered.

Do not use AI to generate your responses.

**Recent References required**

Established dental practice in West Toronto (at Bloor St and Jane St, 5 minutes walk from Jane station) with 4 chairs looking for a dental receptionist who is committed and friendly to work with an amazing, tight-knit team helping our kind and loyal patients. We are looking for someone passionate about the dental industry and skilled in their reception duties.

The ideal candidate is an experienced, skilled receptionist - someone with the confidence to apply their core reception skills to any field and has the desire to learn the "dental language" should you have no dental experience. An exposure to dentistry with a minimum of 1 year of experience in dental reception, and is a graduate of a dental reception/administration program is preferred. Also considered will be experienced receptionists with strong customer service skills from any field - preference for private medical office receptionists/administrators (physio, optometry, chiropractic, etc) (ie. has experience with billing and dealing with private insurance).

You will be the lead office receptionist/administrator for a 1 dentist, 1 assistant, 2.5 hygienist, 1 receptionist/administrator office. Please note: we are currently hiring for a newly created floater (admin/sterilization tech) position to help support the lead receptionist with admin duties and covering all the hours.

What we are looking for is someone who is a skilled receptionist; someone who is very confident in their core reception skills:

• Customer service
• Answering the phone and emails
• Friendly and pleasant
• Helpful
• Understands how to book, fill and keep an efficient schedule
• High proficiency with professional verbal and written communication skills
• A desire to genuinely help our patients/clients
• The importance of documentation in the patient's chart

If you are:

• Dependable with your attendance for the hours and days listed
• High level written and verbal professional communication skills (including use of professional addressing and sign-offs)
• Flexible in learning a new way to do things
• Confident in what *you* need to do to keep *yourself* organized
• Able to follow directions; instructions; and checklists accurately
• Detail-oriented
• Precise and accurate
• Punctual
• Organized
• Someone who takes the time to understand the "why" behind their assigned tasks and duties in order to apply that knowledge to new situations
• A fast and independent, adventurous learner: willing to attempt to learn a new protocol by following a detailed checklist/walk-through (without being shown how to do it beforehand) BUT
• Does not rush
• A "self-starter" - able to keep yourself busy finding helpful ways to make the office environment more efficient
• Able to apply feedback given towards improving skills and completion of tasks
• Up for a challenge
• (In particular for anyone with previous dental reception experience) Coachable ie. are open to learning new office-specific systems and protocols for tasks and duties you are already familiar with
• Interested to "learn a new language" (assuming you have no dental experience)
• Looking to find a place to make your own and grow with - this job could be the right fit for you!

Main responsibilities will be patient intake and care coordination, answering the phone, booking and confirming appointments, recalls, follow-up on dental predeterminations, billing and dealing with dental insurance, referrals, keeping track of invoices and paying office bills, helping keep track of office statistics.

**PLEASE TAKE NOTE**:

Hours are:

• Monday 9:00 AM- 6:00 PM/ 7:00 PM
• Tuesday 8:00 AM- 5:00 PM
• Wednesday 7:30 AM- 5:00 PM
• Thursday 8:00 AM- 5:00
• Friday 7:30 AM- 1:00 PM

(Average 33h-37h/week)

HOWEVER

As the office grows, your specific shift start/end times and days may need to change (short or long-term) to include more evenings.

Please note: once the floater position (we are currently hiring for) is filled, hours for this position will be modified:

#1. While they are in training, you will close *every day* your day will start 9.0 hours before expected finish time.

#2. Once they are fully trained, your final hours will be:

• Monday 8:45 AM to 5:45 PM (1.0h lunch) (7.0h) (clinic is open 9:00 AM to 6:30 PM/ 7:00 PM, you will open the day)
• Tuesday: 8:30 AM to 5:30 PM (1.0h lunch) (7.0h) (clinic is open 8:00 AM to 5:00 PM, you will close the day)
• Wednesday: 7:15 AM to 4:15 PM (1.0h lunch) (7.0h) (clinic is open 7:30 AM to 5:00 PM, you will open the day)
• Thursday: 8:30 AM to 5:30 PM (1.0h lunch) (7.0h) (clinic is open 8:00 AM to 5:00 PM, you will close the day)
• Friday: 8:30 AM to 1:30 PM (5.0h) (clinic is open 7:30 AM to 1:00 PM, you will close the day)

Commute/Parking:

• We are best accessed by public transit (Jane station)
• There are no staff office parking spots
• General building parking is not available
• It may be possible to rent a spot (please inquire)
• Paid parking available
• Free side street parking available (when you can find a spot!)
• Green P lots are available nearby

**Position start date: IMMEDIATELY**

Duties:

• Handling cash
• Invoicing customers
• Handling accounts payable and receivable
• Generating financial and operational reports
• Processing payments
• Handling multiple projects and tasks at once
• Handling sensitive information in a confidential manner
• Processing medical billing, insurance verification, etc.

Work Remotely

• No

**Starting SALARY:

• Commensurate with level of dental-specific reception experience
• No dental and no medical reception experience: $19.00- $20.00/h
• No dental but have medical reception experience: $20.00- $22.00/h

Dental experience: please see the ODAA wage chart

NOTE: anyone with non-Canadian dental experience will not be offered the same rates as those listed on the ODAA wage chart.

Job Type: Full-time

Pay: $19.00-$28.00 per hour

Benefits:

• Dental care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Application question(s):

• Please describe the ways you keep yourself organized at work in order to (1) successfully and (2) accurately complete all tasks assigned to you.
• How many years of dental (not medical) office reception experience do you have?
• How do you prioritize tasks? How do you determine the degree of priority?
• What methods do you find work for you to learn new tasks?

Experience:

• Customer service: 1 year (required)
• Scheduling/receptionist: 1 year (required)

Work Location: In person

Expected start date: 2025-01-02