Dental Assistant

Customer Service / Technical Support Representative, Onsite (NA) - Canada

Job Description

Title : Customer Service / Technical Support Representative (On-Site)

Candidates must be located within 35km of the Hamilton site.

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

As a Customer Service / Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being. Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

WHAT YOU WILL DO IN THIS ROLE

As a Concentrix Customer Service / Technical Support Representative, you'll:

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately noting accounts as required.
• Maintain broad knowledge of client products, such as smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and the ability to adapt to changes.
• The ability to learn including strong problem-solving skills.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In this role, you'll also be provided with:

• 20.00 starting wage. Career progression to upskill with increased wage, $21.01.
• Lucrative employee referral bonus opportunities.
• DailyPay enrollment option to access pay "early," when you want it.
• Company networking opportunities with organized groups in various topics.
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support diversity, equity, and inclusion.
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, and more.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."