Delivery Service Specialist

Be among the first applicants.

Metro Chaîne d'Approvisionnement Inc.

Winnipeg

CAD 60,000 - 80,000

Be among the first applicants.

2 days ago

Job description

JOB SUMMARY

Reporting to the Operations Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist creates a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on-time, accurate deliveries and providing a positive customer interaction each time you interface with the customer.

RESPONSIBILITIES

Operating a cargo van to conduct deliveries on a predetermined route using a GeoTab GPS system to provide accurate on-time delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
Strict adherence to completion of all documentation according to SOPs, including manifests, obtaining signatures, use of safety tabs, etc.
At a Metro hub or spoke DC, load totes with product into the van for delivery in a manner that prevents damage to the product.
Adhere to Metro’s safe motor vehicle driving methods, as well as strict adherence to all Provincial motor vehicle laws.
Maintain a clean delivery van, perform daily pre/post shift safety inspections, and advise the Supervisor of any concerns or service recommendations.
Follow all SOPs regarding the safeguarding of Metro and its Customers' property against theft.
Work with Customer Service and the Logistics Coordinator to return damaged or stale-dated product not accepted at the retail location and transport the unaccepted product back to the DC, according to SOP.
Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
Adhere to established uniform requirements, maintain a professional image, and handle all client interactions in a courteous, customer-oriented manner.
Demonstrate and promote Metro’s Our WAY values on a daily basis.
Other duties as assigned.

EXPERIENCE

Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred.
Experience or comfortable using an on-board GPS navigation system.
Must agree to a criminal background check and credit check.

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset

EDUCATION:

Completion of secondary school is preferred or equivalent experience.
Valid “G” or “Class 5” driver licence with a clean driver abstract.

Why Join Us

Work in an environment where safety is our first priority.
The opportunity to build a career with a growing company.
Medical, dental, and vision coverage for you and your family.
Life and disability insurance.
Wellness programs to support your family’s well-being.
A Retirement Savings Program with a company match.
Company team wear allowance.
Employee Appreciation Day.
Company sponsored social events.