Delivery Assurance Analyst

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you're interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

This is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you'll be required to attend in-person activities or events.

As the Delivery Assurance Analyst, you are accountable in supporting a variety of governance activities critical to enable the Enterprise Portfolio Enablement team and the larger Information Technology Solutions division.

A typical day would involve:

Assurance Oversight:

1. Ensure adherence to governance frameworks and standards for both Agile and Waterfall projects, including regular compliance reviews, reporting, and risk management.
2. Track and analyze delivery performance metrics to ensure adherence to schedules and quality standards.
3. Conduct delivery assurance reviews to evaluate project progress, identify risks, and ensure alignment with Vancity's strategic goals.
4. Prepare and present regular reports on delivery performance, highlighting key metrics and areas for improvement.
5. Ensure all delivery activities comply with company policies, industry standards, and regulatory requirements.
6. Monitor and report on delivery risks and issues and ensure appropriate mitigation strategies are in place.

Process Development:

1. Create, document, and maintain processes and procedures for project governance, with a focus on continuous improvement.
2. Proactively identify potential delivery issues and work with relevant teams to implement corrective actions.

Collaboration & Stakeholder Management:

1. Work closely with project teams to provide guidance and support, helping to resolve governance-related challenges and ensuring best practices are followed.
2. Collaborate with cross-functional teams to develop and implement process improvements that enhance delivery efficiency and effectiveness.
3. Provide training and support to project managers and teams on governance procedures and promote the use of governance tools and methodologies.
4. Engage with stakeholders at all levels to ensure that project governance processes are transparent, well-communicated, and aligned with business needs.

You have:

1. Undergraduate degree in Business, Information Technology, or a related field
2. Minimum of 3 years of experience in delivery assurance, project delivery or a similar role with proven experience in developing and implementing governance procedures and processes
3. Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), or other relevant certifications are a plus
4. Strong understanding of both agile and waterfall delivery models, with experience working in hybrid environments
5. Proficiency in delivery management software and tools
6. Ability to work collaboratively with cross-functional teams and manage stakeholder expectations
7. Detail-oriented with a focus on accuracy and quality
8. Strong critical thinking skills to interpret data trends, draw insights, and provide actionable recommendations
9. Knowledge of financial services or credit union operations is an asset

You are:

1. Results-oriented - you have a demonstrated ability to engage stakeholders in order to conduct diagnosis, analyze findings, generate appropriate options, and build quality deliverables all while securing their commitment to these solutions.
2. Exceptional communicator - Heightened interpersonal skills, you are comfortable communicating with stakeholders at different levels of the organization. Demonstrate confidence and provide highly specialized project delivery expertise and advice.
3. An organized planner - you collaborate with and organize multiple stakeholders in the development and delivery of specialized project activities. You can establish tactical plans and initiatives, and lead development of integrated solutions, services and projects.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for the role is $81,200 to $122,000 and a candidate's offer is likely to be up to the mid-point of the role ($101,600). The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.

Posting Deadline: Posted until Filled

We offer:

1. We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
2. Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
3. New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows - to a maximum of six weeks per year - as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
4. In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
5. Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
6. We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.