Defence Business Services (DBS) - Senior Technical Engagement Manager

Tomlinson House, Norcross, Blackpool, North West

Abbey Wood North, Stoke Gifford, Bristol, South West

Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Come and join the DBS community today!
https://youtu.be/gUw0ToaRGgk
Job Description
You will join a team in DBS Digital, Information and Technology responsible for implementing and improving digital solutions to support Civilian HR business needs. Working closely with architects, software developers, infrastructure engineers and change and release managers within Civilian People Change Delivery Services, your focus will be on coordinating the resolution of complex technical issues in existing and proposed solutions.

You will carry out the duties of a Senior Business Relationship Manager as defined by the Government Digital and Data framework. At Senior Executive Officer level, you are expected to identify technical issues and lead on their resolution, consulting SMEs and a wide range of information. You will maintain a focus on business need and escalate risks and issues as appropriate.

This is an opportunity to work with modern and powerful technologies such as Oracle Fusion SaaS (MyHR/CSM), the low-code Oracle development tools Visual Builder and APEX, the cloud-hosting platform Oracle Cloud Infrastructure (OCI) and Application Programming Interfaces (APIs) to exchange real-time information between applications. You will also join the team as it begins its journey to utilise AI capabilities within technical solutions.

This is a dynamic role providing the opportunity to develop or improve a range of digital skills including problem management, business analysis and delivery management. Working to the Lead Solution Architect, your role and responsibilities may differ from task to task depending on the requirement.

Responsibilities Of The Role

• Investigation of problems and opportunities in existing processes, making recommendations for improvement
• Identification of process optimisation opportunities, contributing to the implementation of proposed solutions
• Taking accountability for issues that occur and proactively searching for potential problems
• Development of long-term strategic relationships, influencing stakeholders to facilitate and deliver business outcomes
• Communication of how activities meet strategic goals, contributing to the development of strategy and policies
• Understanding and representation of user needs, ensuring impact on all users is considered in technology implementation

Person specification
You will have an aptitude for technology and an ability to understand the cause of technical issues. You will be motivated to remove technical blockers and by seeing operations resume or changes implemented.

You will be personable and approachable, and keen to engage with stakeholders. You will value the relationships you build and understand how to leverage these to get results.

You will be keen develop a career in the Digital and Data profession. You will preferably have experience as a software developer, infrastructure engineer or technical architect.

Additionally, You Will Possess The Following:
Strong written and oral communication skills:

• Proactive and confident in engagement with business stakeholders, customers and technical colleagues
• Able to articulate complex information in writing
• Willingness to increase understanding and bridge gaps in knowledge by asking questions
• Able to maintain focus on removing blockers and establishing next steps

Technical Understanding:

• Good all-around competence with M365 applications – Teams, Sharepoint, Word, Excel, PowerPoint etc.

Desirable Criteria:

• Background in software development, infrastructure engineering or technical architecture
• ITIL certification

Behaviours
We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Working Together

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Allowances
The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Employment Hours
This position is advertised at 37 hours per week.

Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications Will Be Sifted On All Success Profile Elements, But In The Event Of a High Number Of Applications, An Initial Sift Will Be Conducted On The Following Success Profile Elements:
Primary: Behaviour - Making Effective Decisions
At application stage you will be assessed against the following:

• CV

Behaviours:

• Making Effective Decisions
• Working Together

Behaviours:
At interview you will be assessed against the following:

• Making Effective Decisions
• Working Together
• Changing and Improving

In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:

1. Behaviour - Making Effective Decisions
2. Behaviour - Working Together
3. Career - Job History
4. Career - Previous Skills
5. Behaviour - Changing and Improving
6. Career - Qualification Details

If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Below Order Or Priority:

1. Behaviour - Making Effective Decisions
2. Behaviour - Working Together
3. Career - Job History
4. Career - Previous Skills
5. Career - Qualification Details

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place mid April..

Interviews are currently taking place via the following method: MS Teams

Interviews will be conducted early May.

A minimum of 2 full working days’ notice will be provided for interviews.

We endeavour to stick to these dates, but these are subject to change around business needs.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)

(26) UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security
Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job Contact :

• Name : Joe Blowen
• Email : joe.blowen100@mod.gov.uk

Recruitment team

• Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/