Deckhand

City Experiences is seeking a Deckhand for our City Cruises operation in Gananoque.

If you have a passion for customer service and being on the water, this may be the opportunity for you! Please note, this is a seasonal/contract position that focuses on serving light food and beverage to guests during the cruise.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

About the Opportunity:

The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while cruising, and assisting with docking and undocking. Additionally, the Deckhand plays a key role in enhancing the overall guest experience by promoting and selling food and beverages onboard the vessels. This role requires a commitment to personal presentation, excellent guest service, and effective communication skills. Flexibility in scheduling, including evenings, weekends, and holidays, is essential for this position.

Marine Responsibilities:

• Follows safety procedures to ensure the protection of passengers and the vessels.
• Participates in routine safety drills and daily training talks to prepare for emergencies.
• Handles lines to moor vessels to pier.
• Familiar with emergency gear, deck gear, and vessel emergency plans.
• Performs safety functions as per the muster list, Safety Management System, and as otherwise assigned.
• Assists Captain and Mates in maintaining the vessel.
• Engages with passengers, answering questions and providing amazing customer service.
• Reports safety concerns and deficiencies regarding the vessel or any other on-site equipment to the Mate, Captain, Manager, Marine Operations, or Director, Marine & Facilities.
• Assists with passenger embarkation and disembarkation.
• Maintains the cleanliness and safety of the vessel by performing frequent walk-throughs and assisting crew with post-cruise cleaning.
• Sweeps, mops, and washes down decks and exterior to remove dirt and debris.
• Loads and unloads materials from the vessel, including gathering and removing trash.
• Ensures onboard restrooms are cleaned and maintained before, during, and after cruises.
• Adheres to all Company health and safety regulations.
• Works with a safety mindset by following all safety policies, procedures, and safety measures.

Food & Beverage Responsibilities:

• Assists the Food and Beverage team during the pre-season set-up and post-season clear out of onboard canteen offerings and supplies.
• Assists Food & Beverage department staff with daily restocking of vessel canteen menu offerings.
• Ensures timely execution of preparing canteen daily offerings, including brewing coffee, making popcorn, and steaming hot dogs.
• Responsible for picking up the vessel float from land-based Food & Beverage Manager and processing payment and resubmission of float & deposit at the end of the cruising day.
• Assists guests by being knowledgeable about the menu offerings and answering any food and beverage related questions.
• Uses point-of-sale system to accurately manage and complete food & beverage transactions.
• Completes all daily checklists provided by Food & Beverage Manager, related to the operations of the canteen onboard.
• Completes daily stock inventory, reporting supply requirements for the following cruising day.
• Assists Food & Beverage department with mid-season inventory evaluation.
• Responsible for stock rotation and inventory waste management.

Administrative Responsibilities:

• Provides amazing hospitality to guests and crew as prescribed in RESPECT Service System.
• Accountable for following all City Cruises Gananoque policies and procedures.
• Reports to work on time and for all scheduled shifts.
• Maintains uniform and personal grooming in compliance with appearance standards.
• Completes any other duties as assigned.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Responsible alcohol service requirements – Smart Serve Certification required.
• Must hold a qualified passport to be able to legally enter the United States.
• Required to take limited MED (Marine Emergency Duty Course) to be certified as deck crew on our vessels (course provided by company).
• Must be able to effectively understand and convey written and verbal information to guests and crew.
• A positive attitude and good work ethic.
• Reliable transportation to and from work is required, with the ability to get to both Ivy Lea and Gananoque Ports.
• Energetic and enthusiastic personality essential.
• Will be required to wear assigned Personal Protective Equipment (PPE).
• Ability to walk, stand, sit and work in all types of weather conditions for extended periods.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 50 pounds (23 kilograms).
• Must be able to throw mooring lines from ship to pier.
• Will be required to be available for work on all major holidays and weekends.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type.