Decision Automation Product Manager

IBM Decision Automation Product Manager in Markham , Ontario

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions.

We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role and Responsibilities

At IBM, we empower businesses to make smarter, faster decisions through our webMethods platform, enabling rule-driven automation and decision-making at scale. We are seeking an innovative and results-oriented Product Manager to lead the evolution of webMethods Business Rules within our portfolio of decision automation solutions.

The ideal candidate will bring a deep understanding of business rules management and a passion for delivering intuitive, high-impact solutions that drive business outcomes. In this role, you will collaborate with global teams across engineering, design, sales, marketing, and customer success to deliver innovative features and capabilities that meet customer needs and advance IBM's leadership in decision automation.

What You'll Do:

Define and execute the product strategy and roadmap for webMethods Business Rules, ensuring alignment with market trends, customer feedback, and IBM's business goals.

Conduct customer discovery sessions and market research to identify pain points, opportunities for innovation, and new use cases for business rules.

Drive Development and Delivery:

Work with engineering and design teams to translate strategy into prioritized, well-defined product requirements.

Participate in the product development lifecycle, from concept and design through implementation, testing, and release.

Enable Customer Success:

Act as a trusted advisor to customers, partners, and internal stakeholders, helping them understand the value of webMethods Business Rules and how it meets their business needs.

Develop and maintain performance benchmarks, monitor feature usage, and evaluate customer feedback to continuously improve product quality and outcomes.

Interface with stakeholders across sales, customer success, and marketing to clarify product capabilities, gather insights, and ensure consistent messaging.

Partner with global teams to deliver scalable, high-quality solutions that meet performance, response time, and scalability requirements.

Stay Ahead of the Curve:

Maintain a current understanding of industry and technology trends in decision automation, business rules management, and adjacent fields.

Use market insights to identify opportunities for differentiation and competitive advantage.

What You'll Bring:

Customer-Centric Mindset:

A strong focus on delivering business value through customer-centric decision-making.

The ability to effectively communicate with technical and business stakeholders to bridge gaps and ensure alignment.

Technical Expertise:

Proven ability to work with highly technical customers, enterprise-scale environments, and cross-functional development teams in agile settings.

Hands-on knowledge of webMethods Business Rules platform features and functionality is a plus.

Experience working with sales and sales engineering teams to deliver value to customers.

The ability to inspire and lead cross-functional teams to achieve strategic business goals.

Analytical Skills:

Strong analytical and quantitative skills, with the ability to use data and metrics to make informed decisions and measure success.

A proactive approach to solving ambiguous and open-ended problems.

Required Technical and Professional Expertise

Minimum 5 years of experience in technical software product management or equivalent developer experience.

Demonstrated expertise in business rules management systems (BRMS) and decision automation.

Familiarity with webMethods technologies, including Integration Server, Designer, and related platforms.

Experience with SOAP/RESTful APIs, SQL development, and integrating web applications with ERP/Legacy platforms.

Strong communication, collaboration, and interpersonal skills to work effectively across diverse teams.

Preferred Technical and Professional Expertise

Growth mindset with a drive to innovate and deliver exceptional outcomes.

Experience with large enterprise customers and managing stakeholder relationships.

Hands-on experience with SaaS, application integration, or iPaaS solutions.

Familiarity with agile development practices and tools such as GitHub and Aha!.

About Business UnitIBM Software infuses core operations with intelligence-from machine to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all , because AI is only as good as the that fuels it. In most organizations is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and platform scales and accelerates the impact of AI with trusted , and provides leading capabilities to train, tune and deploy AI across . IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to , security, and operations across hybrid environments-a flexible foundation for leveraging , wherever it resides, to extend AI deep into a .

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or background.

Our IBMers are growth minded, always staying curious, open to feedback and new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve , society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest organizations in the world, we're also one of the biggest technology and employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their .

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementMust have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.