Data Entry Specialist/Customer Service Operator

Job Summary:

As a Data Entry Specialist/Customer Service Operator for our transport company, you will be responsible for maintaining accurate records of shipment data, customer information, and logistics details, while providing excellent service to our clients.

Responsibilities:

1. Enter and update shipment, delivery, and customer data into the company's transport management system.
2. Maintain accurate records of schedules, routes, and cargo information.
3. Assist customers via phone, email, and in-person inquiries regarding shipment status, rates, and delivery schedules.
4. Coordinate with dispatch and drivers to ensure timely and accurate transportation services.
5. Resolve customer issues related to shipment delays, tracking, or other transportation-related concerns.

Qualifications:

1. High school diploma or equivalent.
2. Strong proficiency in Microsoft Office (Word, Excel) and transport management software.
3. Strong written and verbal communication abilities.
4. Ability to multitask and prioritize in a fast-paced environment.
5. Positive and friendly attitude with a customer-centric approach.

Job Types: Full-time, Part-time

Pay: $22.43-$26.20 per hour

Expected hours: 20 per week

Additional pay:

• Bonus pay
• Commission pay
• Overtime pay
• Signing bonus
• Tips

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Work Location: In person