Data Entry Assistant / Typing - Remote

This is a Work From Home Teleworking position. You must be able to come into the office for approximately 4 - 6 weeks of training and occasionally for additional meetings and various contract requirements.

You must live within a 90 miles commuting radius of the work site.

Responsibilities:

1. Case Processing Support:
1. Logging in petitions; creating and labeling case folders
2. Researching cases
3. Preparing and entering associated data in systems
4. Maintaining the integrity of the files within process units and file storage
5. Scanning documents and associating them to electronic case files
6. Putting case files in document order
7. Identifying, reporting and obtaining missing documents for cases

1. Mail Room Support:
1. Receiving, sorting, opening, organizing, date stamping as appropriate, and delivering incoming mail and cases
2. Operating letter insertion and postage equipment
3. Identifying and sorting mail, petitions and files
4. Delivering routing sheets/file requests to the appropriate units
5. Requesting/receiving files from other units and delivering them to the appropriate units
6. Logging and delivering messages; logging petitions
7. Weighing, labeling; pulling and packing out-going case files

1. Communications Support:
1. Logging and delivering messages; logging petitions
2. Inputting call questions and/or email responses into tracking system; documenting every call/email
3. Escalating calls to supervisors as required by procedures
4. Resolving caller questions promptly and efficiently
5. Communicating answers clearly and correctly from scripted call response plan
6. Referencing answers from a computer while also rapidly typing notes into a system

Requirements:

1. Intermediate Computer Skills
2. Good interpersonal and professional communication skills
3. Good attention to detail while working in a fast-paced environment
4. Capable of working in a multi-task environment with rapidly changing priorities
5. Very good command of the English Language; Spanish is a plus
6. Demonstrate a professional work ethic
7. Ability to pass a typing test of at least 40 WPM with no errors
8. Individuals will be required to complete a background security investigation prior to beginning employment.