Data Centre Site Lead 24x7

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

Our policy is to promote from within, enabling opportunities for advancing your career.

About the Role (your why)

The role is based at our Hamilton Data Centre and involves a rotating shift pattern with night and day shift work.

• The 24x7 Data Centre Site Lead role leads the operational and facility activity within their Data Centre during their shift.
• Co-ordinate scheduled and ad hoc tasks with the on-site Floor Technicians and Operators as well as actively undertake tasks set out by the 24x7 Operations Manager and 24x7 Facilities Engineers.
• Lead and mentor staff within your team.
• Be responsible for your site whilst on shift and support maintenance activities by following Datacom Data Centre’s Standard Operating Procedures and supervising maintenance contractors.
• This is an active role and may require support for the Data Centre Technicians undertaking customer or Data Centre work.

What you’ll do

This role is responsible for undertaking maintenance and operational tasks and acts as on-site supervision of the Data Centre Operations team who are actively engaged in the daily BAU running of our Data Centres.

• Maintain daily work schedule.
• Contribute to operational leadership meetings.
• Complete and contribute to the Data Centre training programme.
• Ensure all batch processing deadlines and requirements are met.
• Assist customers with enquiries and troubleshooting issues.
• Ensure health and safety requirements are adhered to.
• Identify and record all hardware faults and escalate to relevant parties.
• Provide escort for customers and engineers in the Data Centre.
• Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling, and server racks.
• Ensure adherence to (and documentation of) existing and new standards relating to customer change.
• Complete all site tasks assigned to you in a timely manner and communicate status.
• Manage incidents and escalate as required.
• Ensure all Datacom security objectives are strictly adhered to.
• Be part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.

Please note to meet our security requirements applicants must have the legal right to work in New Zealand.

What you’ll bring

• Experience leading a small team.
• Overall knowledge on how to coordinate a small team’s workload.
• Able to deal with emergencies and conflict situations calmly and effectively.
• Comfortable with hands-on tasks (e.g. computer equipment installations).
• Flexibility to work a rotating shift pattern (day and night shift).
• Strong communication and interpersonal skills.
• Able to troubleshoot customer and facility technical issues.
• Able to remain calm under pressure.
• Comfortable to work at heights (up to 4m).
• Able to complete repeatable processes in a timely and accurate manner.
• Working knowledge of Microsoft application suite.
• Previous IT experience is preferred but not required for this role.
• Preferred working knowledge of IT and data cabling concepts.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.