Data Center Operations Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Work as a valued member of a diverse multi-talented global team committed to both operational excellence and self-improvement.
• As a Data Center Operations Analyst, you will be responsible for global infrastructure design, standards, operations and architecture.
• Use your experience in data center operations to implement, communicate, execute, and assist with procedures including day-to-day operations, asset management, deployments and hardware break-fix.
• Take part in documentation and maintain a catalog of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2 years’ experience in data center operations, with year-on-year responsibility growth and a passion for progression.
• Perform hardware break-fix tasks within production environments.
• General understanding of data center facilities and infrastructure, including power, structured cabling, rack placement and security compliance.
• Experience of deploying pre-integrated racks, servers and network appliances including, installation, patching, cable management and asset labeling.
• Process oriented and experienced in process development.

Good to have:

• Strong analytical skills with the ability to multi-task several issues.
• The flexibility to travel domestically and internationally from time to time.
• General documentation skills with particular emphasis on technical processes, standards and knowledge sharing.
• General understanding of networking/server architecture and hardware.
• Experience with vendor management in a data center environment.
• Knowledge and experience in ITIL process methodologies would be beneficial.
• Ability to work independently in a variety of situations.
• Excellent communication skills, customer focus, problem-solving abilities, positive mindset.
• Ability to travel to local data centers.

Although data center experience is key, the successful candidate will be self-motivated and positive with a passion for developing new skills.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.