Data & Analytics Officer

Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a healthy work/life balance is as easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued, and there are many opportunities for personal growth and development.

Position Summary

The Data & Analytics Officer is a critical position responsible for ensuring the efficient operation and optimization of our database and corresponding fundraising systems, providing accurate donor intelligence that informs the decision-making of leadership and the team in support of our fundraising efforts. This role will support the Major Gift, Community Events, and Communications teams by proactively providing insights, reporting, and analytics to help the Foundation grow fundraising and increase donor engagement. The Data & Analytics Officer will be a leader and mentor to the foundation’s departments, accountable for the day-to-day management of fundraising systems, reporting, and data governance.

PRIMARY RESPONSIBILITIES

Donor & Data Management:

1. Provide leadership on data governance to guide efforts toward high-quality data, including: data structure, data hygiene, data definitions, data use, data enhancement, and data integration.
2. Develop and implement a data dictionary and training curriculum on key data processes for consistency.
3. Develop and implement an organization-wide data quality framework. Establish and enforce data quality standards in consultation with leadership.
4. Develop a comprehensive set of business rules, data integrity rules, scripts for data integration, and reports to ensure consistency in data management (such as duplicate matching, bad data identification).
5. Ensure clean data in support of fundraising, events, and donor activities. Support data users to ensure data quality, error and defect management and the remediation of data quality issues.
6. Act as the lead on data integration of fundraising platforms (Benevity, Trellis & Raisin) and use of Importacular software to enhance data consistency, data entry, and automation into Raiser's Edge NXT.
7. Build strategic and effective relationships with external vendors (Blackbaud and other systems, consulting partners, and third-party hosting technical and support staff) to troubleshoot complex technical issues and help leverage platforms and software.
8. Understand the needs of each Foundation team and how the data can be utilized for more impactful fundraising.

Data Analytics & Reporting:

1. Lead and support data analytics activities related to fundraising to drive growth. (e.g., existing donor growth, acquisition, conversions, retention, and stewardship).
2. Collaborate with the Major Gifts, Finance, Communications, and Community Events teams to ensure proper database segmentation for fundraising campaigns and initiatives, leveraging data prospects and insights to inform strategy and optimize fundraising.
3. Analyze, interpret, and synthesize complex qualitative and quantitative data into customized reports and presentations for leadership and fundraisers.
4. Develop and maintain campaign data reports that enable actionable learning and growth, allowing leadership and fundraisers to make decisions on campaign-specific ROI and forecast models for revenue projections.
5. Ensure accurate, timely delivery of required donor lists for fundraising, in support of Events, Direct Marketing, and Major Gifts.

Qualifications

1. University Degree, college diploma or equivalent combination of experience and education
2. At least five years of related experience
3. Proven leadership of strategic data initiatives, including oversight of external vendors.
4. Strong knowledge and experience with Raiser’s Edge database management software
5. Superior organizational and time management skills
6. Excellent communication and coaching skills
7. Strong attention to detail
8. Self-motivated, able to work independently and as part of a team
9. A professional attitude and able to handle multiple projects independently
10. Excellent analytical and problem-solving skills
11. Fundraising experience in a health care environment is an asset

Our Employees Enjoy

1. a professional practice environment
2. a collaborative atmosphere with emphasis on teamwork
3. wellness initiatives
4. continuing education grants
5. employee recognition and assistance programs
6. a competitive salary and benefits package
7. equal opportunities for growth and development

Employment Equity

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accommodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion, accountability, respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.