Data Analytics and Insights Manager

DUTIES AND RESPONSIBILITIES

• Translating business needs into analytics/reporting requirements to support decisions and workflows with required information;
• Plan and execute data analysis leading to actionable insights for internal stakeholders;
• Prepare high-impact data visualizations and PowerPoint presentations to communicate key findings with actionable insights to key business leaders;
• Drive and champion data fluency throughout the organization through the creation of standardized metrics, intuitive dashboards, and compelling business insights;
• Lead team member(s) to translate complex analytical tasks into actionable insights and easily consumable outputs;
• Synthesize complex data analyses and communicate clearly and effectively to stakeholders across the organization;
• Craft compelling dashboards and visualizations to “tell the story” of the business;
• Define and manage processes needed to achieve operational excellence for the team;
• Leading the development and building of frameworks and processes to analyze unstructured data as well as data from traditional sources;
• Identify opportunities to improve processes and strategies with technology solutions;
• Improve, automate, and simplify existing reporting, and ensure it is clearly communicated to stakeholders in business context;
• Identify, analyze, and interpret trends or patterns in data sets. Preparing reports that effectively communicate trends and patterns;
• Acquire data from primary or secondary data sources and maintain databases/data systems;
• Identify, analyze, and interpret trends or patterns in complex data sets that could be helpful for the business;
• Derive actionable insights from data sets;
• Interpret data, formulate reports, and make recommendations;
• Reviewing and analyzing data from multiple sources and communicating results and recommendations;
• Data mining and validating data integrity;
• Develop and manage a detailed project schedule and work plan;
• Working knowledge with concepts like customer lifecycle management and customer lifetime value;
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress;
• Support the Director of Customer Experience and Insights with larger analytics projects and ad-hoc requests;
• Adhere to Bayshore Policies and Procedures;
• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

Job Qualification

SKILLS & QUALIFICATIONS

• 5+ years of demonstrated success and experience in relevant field – Data Analysis, quantitative analysis;
• Ability to parse data that can drive actionable insights and decisions;
• A self-starter with a curious nature and passion for data; you “think outside the box” and “around the corner” with fierce attention to detail;
• Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment;
• Proficiency with BI visualization tool;
• Ability to interpret large amounts of data and to multi-task;
• Excellent knowledge of statistical packages, databases, and business research tools acumen;
• Familiarity with CRM programs;
• Working knowledge of data warehousing, modelling, and mining;
• Proven ability to solve problems creatively;
• Project Management skills and exceptional organizational skills. Ability to command many details simultaneously;
• Experience seeing projects through the full life cycle;
• Strong interpersonal skills and extremely resourceful;
• Proven ability to complete projects according to outlined scope, budget, and timeline;
• Ability to take initiative, manage multiple priorities in a fast-paced environment; work collaboratively with cross-functional teams; and ensure high quality deliverables;
• Working knowledge of PowerBI and Microsoft Excel for data analysis;
• Demonstrated prioritization ability, solution oriented and resilient with the ability to adapt and work well under pressure;
• Excellent oral and written communication skills.