Cybersecurity Exceptions Manager

Cybersecurity Exceptions Manager

Date: Apr 3, 2025

Job Type: Permanent
Work Model: Hybrid
Reference code: 128982
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Kitchener, ON; Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching.

What will your typical day look like?

Key Responsibilities:

• Own the Cybersecurity Exceptions Process: Manage and oversee the cybersecurity exceptions process from start to finish, ensuring consistency and efficiency in handling exceptions across various teams and technologies.
• ServiceNow Tool Management: Own the oversight and utilization of the ServiceNow tool for exception tracking, resolution, and reporting. Ensure proper configuration, use, and optimization of the tool.
• Triage and Information Collection: Lead the triage process for incoming exceptions, collecting all necessary information to assess each exception and its impact. Work closely with requestors to ensure accurate and comprehensive data.
• Risk Analysis: Analyze and assess potential risks associated with each exception. Present clear and concise risk assessments to stakeholders and help guide decision-making.
• Collaboration with Requestors: Partner with internal teams and requestors to gather data, answer questions, and resolve issues in a timely manner. Provide updates on exception status and resolution progress.
• Metrics and Reporting: Track, update, and report on key metrics and statistics related to exceptions. Develop reports and dashboards to communicate trends, patterns, and outcomes to leadership.
• GRC Data Submission: Ensure that exception data is submitted to Governance, Risk, and Compliance (GRC) tools as needed, maintaining accurate and timely records for audit and compliance purposes.
• Continuous Improvement: Identify areas for improvement in the exception management process. Recommend and implement process enhancements to improve efficiency, compliance, and overall risk management.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Required:

• Prior experience working in Cybersecurity teams.
• Strong understanding of risk analysis and cybersecurity mitigation strategies.
• Excellent communication skills, both verbal and written and demonstrated ability to explain complex cybersecurity topics in an easy-to-understand manner.
• Strong analytical and problem-solving abilities.
• Highly organized with attention to detail and the ability to manage multiple tasks simultaneously.

Preferred:

• Experience with GRC tools and processes.
• Degree in information technology, cybersecurity, or equivalent.
• Cybersecurity professional qualification such as CISSP or equivalent.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.