CVITP Program Assistant -Community Volunteer Income Tax Program

Saskatoon Food Bank & Learning

Job Description: Program Assistant - Community Volunteer Income Tax Program

Job title: Program Assistant - Community Volunteer Income Tax Program

Reports to: CVITP Coordinator

Hours: Monday to Friday, possibility of evenings and weekends required

Term: Contract, Part time

Salary: Pay Band 3 (Support): $20.61 to $26.67/hr. (2024)

Job purpose: The CVITP Program Assistant is responsible for support of the Program Coordinator of the Community Volunteer Income Tax Program, which provides support to low-income individuals who require assistance preparing their annual CRA income tax forms.

Duties and responsibilities:

1. Program Support:

• Assist with day-to-day program activities:
• Answering client calls
• Inputting client data into the database
• Processing paperwork
• Maintaining program files
• Helping and supporting clients to complete intake forms
• Liaising with the Program Coordinator to support volunteers
• Follow program practices and protocols.
• Engage with community resources to support the improvement of services to participants.
• Assist with training and supporting program volunteers as required.
• Update and maintain the volunteer schedule.
• General office duties including but not limited to mail, photocopying, filing, etc.

• Assist with project and program evaluation activities.
• Gather information to inform the annual evaluation of the program.

• Contribute to an inclusive environment in which clients, staff, and volunteers are treated with respect.
• Other duties as required to contribute to the mission of the Saskatoon Food Bank and Learning Centre.

Qualifications:

• Preferred high school diploma or equivalent. Equivalent knowledge and experience will be considered.
• Attention to detail required, consistency in all documentation required.
• Computer skills are required.
• Experience or willingness to learn about basic income tax rules and software.
• Experience working in the community sector with diverse groups, including vulnerable populations.
• Multi-tasking, time management, analytical, problem-solving, and decision-making skills.
• Highly developed interpersonal skills, including cross-cultural awareness and understanding.
• Good written, verbal, presentation, listening, and communications skills.
• Demonstrated ability to organize work and to work independently.

Competencies:

• Interpersonal: Excellent communication skills; Time management skills; Advanced conflict resolution skills; Ability to work in a collaborative, emergent and adaptive manner.
• Initiative: Identifying and dealing with a variety of issues pro-actively and persistently.
• Engagement: Promoting the values, work, and mission of the SFBLC in a wide variety of situations and contexts; Cross-cultural awareness and understanding; Thorough understanding of working with marginalized individuals, groups and communities.
• Analytical Thinking: Understanding a situation by breaking it apart into smaller pieces or tracing the implications of a situation in a step-by-step way; Sound analytical, problem solving and decision making skills impacting customers, staff and community partners; Organizing the parts of a problem, situation, etc., in a systematic way; Setting priorities on a rational basis.

Working conditions:

• Most work will be done in an office environment.
• Fast-paced, flexible working environment.
• An interdisciplinary team with people from diverse cultural and socioeconomic backgrounds.
• Highly collaborative work environment.

Physical requirements:

• Work performed in an office requires the ability to operate standard office equipment.
• Repetitive motion which includes substantial movements (motions) of the wrists, hands, and/or fingers.
• Must have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, etc.

Job Type: Part-time

Pay: $20.61-$26.67 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Employee assistance program

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Education:

• Secondary School (preferred)

Work Location: In person

Application deadline: 2025-01-13

Expected start date: 2025-02-03