Customs Specialist, Release Agent (Afternoon/Night Shift)

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customs

DSV – Global Transport and Logistics

DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Niagara On The Lake, Niagara Pkwy
Job Posting Title: Customs Specialist, Release Agent (Afternoon/Night Shift)
Time Type: Full Time

Primary duty: Set up and release shipments imported into Canada across various modes of transportation containing a wide variety of commodities, paying close attention to the rules and regulations as set out by CBSA in the Customs Act.

KEY DUTIES AND RESPONSIBILITIES

1. Set up and release of shipments being imported into Canada
2. Track and trace incoming shipments
3. Process courier shipments
4. Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
5. Adhere to all Standard Operating Procedures and Policies set in place by the department and organization
6. Provide input and be an active participant at weekly team briefings

Quality, Health & Safety:

1. Supports organizational commitment to ISO 9001, ISO 45001 certification
2. Perform assigned tasks to support DSV in meeting its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
3. Staff are required to ensure that their day-to-day activities embrace sustainability and health and safety, therefore reducing the impact upon the environment, supporting the communities we work in, and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience:

1. High School Diploma or Equivalent qualification
2. Certified Customs Specialist (CCS) Designation, an asset
3. Logistics Education or background will be an asset

Skills and Competencies:

1. Good command, both verbal and written, of English skills.
2. Ability to create collaborative engagements and active listening
3. Service-oriented and able to resolve customer grievances
4. Strong interpersonal skills, building professional relationships internally and externally
5. Strong problem-solving skills and analytical skills
6. Ability to multi-task, plan, prioritize, and manage time effectively to meet goals and achieve results
7. Both a team builder and a team player
8. Excellent organizational and time management skills
9. Ability to communicate effectively in a diverse multicultural environment.
10. Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills:

1. English is the principal language for this position; additional languages may be required in other locations.
2. Ability to communicate effectively in a diverse multicultural environment.
3. Microsoft Office suite

Physical Demands:

1. Prolonged periods sitting and standing at a desk and working on a computer
2. Regular working hours apply for this position; at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment:

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position. This position permits a hybrid schedule.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.